Phylis Woodley
Baytown,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Overnight Coverage Lead
HEB
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Received and inspected incoming shipments for accuracy and quality compliance
- Coordinated with warehouse team to ensure efficient product storage and organization
- Collaborated with suppliers to resolve discrepancies in orders and deliveries
- Assisted in maintaining cleanliness and safety standards within receiving area
- Trained new staff on receiving processes and operational best practices
- Conducted regular audits of received goods to ensure inventory integrity
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Established strong relationships with vendors, leading to improved order accuracy and delivery times.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted comprehensive audits to ensure compliance with financial regulations and internal policies.
- Collaborated with cross-functional teams to identify operational risks and implement corrective actions.
- Presented findings to management, facilitating informed decision-making based on audit results.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Led cross-functional teams in comprehensive audits, ensuring thorough coverage across all departments.
- Initiated corrective actions to address audit findings, improving internal control systems.
Bakery Manager
HEB
02.2023 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Manager in Charge
HEB
11.2011 - Current
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on efficient workflow processes and best practices.
- Led initiatives to improve customer service protocols, enhancing overall shopping experience.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Managed facility maintenance schedules to ensure operational efficiency and safety compliance.
- Coordinated vendor contracts for maintenance and repair services, optimizing service delivery.
- Responded to building emergencies and managed repairs.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Supervised staff of at least 150 in day-to-day activities.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Drove continuous improvement of processes and systems operation.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Maintained facility grounds, equipment, and safety compliance.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Prepared comprehensive audit reports summarizing findings and suggesting improvements.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Planned and executed follow-up audits at appropriate intervals.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
Education
Associate of Science - Nusing/Biology
Lee College
Baytown, TX05-2011
Skills
- Safe Work Practices
- Teamwork and Collaboration
- Delegating Assignments and Tasks
- Order management
- Employee scheduling
- Supply ordering
- Supervisory experience
- Preventive Maintenance
- Business management
- Sanitation procedures
- Warehouse safety
- Loading and unloading
- Palletizer safety
- Stock rotation
- Receiving reports
- Hand jack use
- Pallet jack use
- Forklift operation
- Teamwork and cooperation
- Self-motivated and independent
- Relationship building
- Inventory management
- Inspection and quality control
- Merchandise staging
- Material handling equipment
- Certified forklift driver
- Effective communication
- Organization and prioritization
- Workflow optimization
- Vendor coordination
- Cross-functional collaboration
- Safety and compliance
- Quality control
- Inventory counts
- Inventory monitoring and management
- Critical thinking
- Emergency response
- IT support
- Calm under pressure
- Building operations
- Asset management
- Security systems
- Environmental compliance
- Work orders
- Building walk-throughs
- Teamwork and collaboration
- Customer service
- Attention to detail
- Leadership skills
- Adaptability and flexibility
- Safety protocols
- Conflict resolution
- Professionalism
- Written communication
- Performance monitoring
- Emergency preparedness
- Cost control
Timeline
Overnight Coverage Lead
HEB
01.2025 - Current
Bakery Manager
HEB
02.2023 - Current
Manager in Charge
HEB
11.2011 - Current
Associate of Science - Nusing/Biology
Lee College