Phylis Woodley
Baytown,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Overnight Coverage Lead
HEB
Mont Belvieu, TX
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Received and inspected incoming shipments for accuracy and quality compliance
- Coordinated with warehouse team to ensure efficient product storage and organization
- Collaborated with suppliers to resolve discrepancies in orders and deliveries
- Assisted in maintaining cleanliness and safety standards within receiving area
- Trained new staff on receiving processes and operational best practices
- Conducted regular audits of received goods to ensure inventory integrity
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Established strong relationships with vendors, leading to improved order accuracy and delivery times.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted comprehensive audits to ensure compliance with financial regulations and internal policies.
- Collaborated with cross-functional teams to identify operational risks and implement corrective actions.
- Presented findings to management, facilitating informed decision-making based on audit results.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Led cross-functional teams in comprehensive audits, ensuring thorough coverage across all departments.
- Initiated corrective actions to address audit findings, improving internal control systems.
Bakery Manager
HEB
Houston, TX
02.2023 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Manager in Charge
HEB
Mont Belvieu, TX
11.2011 - Current
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on efficient workflow processes and best practices.
- Led initiatives to improve customer service protocols, enhancing overall shopping experience.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Managed facility maintenance schedules to ensure operational efficiency and safety compliance.
- Coordinated vendor contracts for maintenance and repair services, optimizing service delivery.
- Responded to building emergencies and managed repairs.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Supervised staff of at least 150 in day-to-day activities.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Drove continuous improvement of processes and systems operation.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Maintained facility grounds, equipment, and safety compliance.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Prepared comprehensive audit reports summarizing findings and suggesting improvements.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Planned and executed follow-up audits at appropriate intervals.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
Education
Associate of Science - Nusing/Biology
Lee College
Baytown, TX05-2011
Skills
- Safe Work Practices
- Teamwork and Collaboration
- Delegating Assignments and Tasks
- Order management
- Employee scheduling
- Supply ordering
- Supervisory experience
- Preventive Maintenance
- Business management
- Sanitation procedures
- Warehouse safety
- Loading and unloading
- Palletizer safety
- Stock rotation
- Receiving reports
- Hand jack use
- Pallet jack use
- Forklift operation
- Teamwork and cooperation
- Self-motivated and independent
- Relationship building
- Inventory management
- Inspection and quality control
- Merchandise staging
- Material handling equipment
- Certified forklift driver
- Effective communication
- Organization and prioritization
- Workflow optimization
- Vendor coordination
- Cross-functional collaboration
- Safety and compliance
- Quality control
- Inventory counts
- Inventory monitoring and management
- Critical thinking
- Emergency response
- IT support
- Calm under pressure
- Building operations
- Asset management
- Security systems
- Environmental compliance
- Work orders
- Building walk-throughs
- Teamwork and collaboration
- Customer service
- Attention to detail
- Leadership skills
- Adaptability and flexibility
- Safety protocols
- Conflict resolution
- Professionalism
- Written communication
- Performance monitoring
- Emergency preparedness
- Cost control
Timeline
Overnight Coverage Lead
HEB
01.2025 - Current
Bakery Manager
HEB
02.2023 - Current
Manager in Charge
HEB
11.2011 - Current
Associate of Science - Nusing/Biology
Lee College