ARNOLD DE LUNA
San Antonio,TX
Summary
Healthcare leader with a background in nursing operations, patient care services, and clinical documentation oversight. Brings strength in Medicare compliance, ACHC and JCAHO accreditation, staffing coordination, and quality improvement to support safe care, efficient operations, and strong patient experience outcomes.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Administrator & Director of Nursing
A & Z Health Care LLC (A Hospice Provider)
07.2022 - Current
- Secured MEDICARE re-accreditation through ACHC (Accreditation Commission for Health Care) for the period from May 2024 to May 2027, ensuring compliance with healthcare standards.
- Oversaw hospice office operations for A & Z Health Care LLC.
- Coordinated patient admissions, referrals, and discharge paperwork.
- Maintained compliance records for hospice policies and regulations.
- Received recognition for specific contributions that enhanced operational effectiveness in previous roles
Director of Nursing & Clinical Services
Kindred Hospital San Antonio
03.2022 - 08.2022
- Coordinated staffing schedules and daily assignments for nursing teams, ensuring optimal coverage.
- Maintained patient care plans and documentation, ensuring compliance with clinical standards.
- Supported nursing operations at Kindred Hospital San Antonio, enhancing safe patient care practices.
- Worked with bedside nurses, charge nurses, and unit leaders across acute care services.
Nurse Manager
Kaiser Permanente
11.2018 - 11.2021
- Medical-Surgical/Monitored Unit- 48 Inpatient Beds
- Supervised 160 direct reports, including RNs, CNAs, unit clerks, enhancing team collaboration and performance.
- Elevated care experience from star rating 1 to 4 and 5, significantly increasing patient satisfaction.
- Enhanced quality care indicators (falls, CAUTI, CLABSI, C-Diff), contributing to safer patient outcomes.
- Care Experience lead representing frontline managers in the executive leadership
- Key Achievements:
- YTD 100% productive
Nurse Manager
Palomar Medical Center-Poway
06.2016 - 11.2018
- Medical-Surgical Telemetry Unit/Surgical Acute-Orthopedics & Joint Replacement (total knee & hip & spine)- 67 Inpatient Beds
- 170 Direct Reports (RNs, CNAs, Unit Clerk, Monitor Tech)
- Improved HCAHPS scores from 50th percentile rank to 90th percentile rank.
- Improved quality care indicators (decreased incidence of C-diff rate from 23 to 3)
- Eliminate 13 contracted RN travelers and replace them with regular RN staff; saved 1.2 million
- Boosted employee engagement participation from 29% to 92%, fostering a more committed workforce
- Achieved 100% productivity year-to-date, ensuring optimal unit operations
- Showcased key accomplishments that enhanced unit performance
Nurse Manager
Scripps Mercy Hospital
02.2015 - 06.2016
- Surgical Acute for Orthopedics/Joint Replacement with Telemetry (total knee & hip & spine)- 40 Inpatient Beds
- 75 Direct reports (RNs, CNAs, Unit Clerk)
- Key Achievements:
- Elevated employee engagement from 49% to 100% participation.
- Enhanced patient experience and satisfaction from the 50th percentile to the 90th percentile.
- Achieved 100% productivity year-to-date
- Improve Productivity from 70% to 100%.
- Coordinated successful separation of 5th floor (Surgical Acute-Orthopedic & Urology) from 7th floor (Surgical Acute-Bariatric).
- Contributed to the creation of a service line for the Total Knee & Hip Replacement program (STRIDE Program).
Director of Patient Care Services
Community Medical Center (Barnabas Health System)
12.2011 - 01.2015
- Orthopedics/Joint Replacement Program/Wound Care/Overflow Unit- 60 Inpatient Beds
- 80 Direct Reports (RNs, CNAs, Unit Clerk)
- Key Achievements:
- Program lead of the Successful JCAHO Re-Accreditation Survey – Total Knee & Hip Joint Replacement Program
- Boosted Patient Experience & Satisfaction from 50th percentile to 90th percentile by optimizing Total Knee & Hip Replacement program.
- Enhanced employee engagement through initiatives that promoted teamwork and open communication.
- Achieved 100% productivity year-to-date.
Per-Diem/Full-Time Staff Nurse
Saint Barnabas Behavioral Health (Barnabas Health System)
, New Jersey
09.2008 - 12.2011
- Delivered comprehensive nursing care to geriatric and adult psychiatric patients, ensuring adherence to established practices and policies for optimal patient outcomes.
- Delivered behavioral health nursing care for Saint Barnabas patients on inpatient units.
- Administered psychiatric medications and monitored responses per treatment plans.
- Assessed patient mental status and documented clinical changes in records.
Patient Care Technician/Staff Nurse/Charge Nurse
Ocean Medical Center
, New Jersey
06.2002 - 04.2011
- Provided compassionate care for medical-surgical and geriatric patients, adhering to nursing standards and organizational policies to ensure optimal patient outcomes.
Education
Ph.D. - Business Administration specializing in Healthcare Administration
NORTHCENTRAL/NATIONAL UNIVERSITY
ARIZONA/SAN DIEGOMaster of Science - Nursing- Nursing Administration
Monmouth University
New JerseyBachelor of Science - Nursing
Seton Hall University
New JerseySkills
- Regulatory compliance
- Medicare regulations
- Quality assurance
- Quality improvement
- Patient safety
- Care coordination
- Nursing operations
- Nursing schedules
- Clinical records
- Medicare regulations
Personal Information
Title: RN, MSN, RN-BC, Ph.D. BA(c)
Certification
Active- Texas RN License, Active- CA RN License, Active- ANCC Gerontology Nurse Certification, Active- BLS
Affiliations
- Active Member- The National Society of Leadership and Success
- Active Member- Honor's Society of Nursing Sigma Theta Tau International
- President 2020-2022- Philippine Nurses Association South Riverside County
TEACHING EXPERIENCE
- National University, San Diego, CA- Adjunct Faculty Theory & Clinical Leadership- 9/28/2018 to present
- Practice:
- Incorporates Evidence-Based Practice (EBP), and Research in teaching.
SCHOLARSHIPS
- GRADUATE SCHOOL: MSN PROGRAM 2011 & 2012 - RECIPIENT OF THE MARJORIE UNTERBERG SCHOLARSHIP
- UNDERGRADUATE SCHOOL: BSN PROGRAM 2003 RECIPIENT OF A $35,000 BSN SCHOLARSHIP FROM MERIDIAN HEALTH
PROFESSIONAL RECOGNITION
- 2021 Leadership Award Recipient- Philippine Nurses Association of South Riverside County
- 2017 Certificate of Recognition from the City Mayor of San Diego: Nurse Leader Excellence Award
- 2017 Nurse Excellence in Nursing Leadership- Philippine Nurses Association San Diego
- 2013 Leadership Achiever Award- Philippine Nurses Association Ocean County Sub-chapter, New Jersey
Timeline
Administrator & Director of Nursing
A & Z Health Care LLC (A Hospice Provider)
07.2022 - Current
Director of Nursing & Clinical Services
Kindred Hospital San Antonio
03.2022 - 08.2022
Nurse Manager
Kaiser Permanente
11.2018 - 11.2021
Nurse Manager
Palomar Medical Center-Poway
06.2016 - 11.2018
Nurse Manager
Scripps Mercy Hospital
02.2015 - 06.2016
Director of Patient Care Services
Community Medical Center (Barnabas Health System)
12.2011 - 01.2015
Per-Diem/Full-Time Staff Nurse
Saint Barnabas Behavioral Health (Barnabas Health System)
09.2008 - 12.2011
Patient Care Technician/Staff Nurse/Charge Nurse
Ocean Medical Center
06.2002 - 04.2011
Ph.D. - Business Administration specializing in Healthcare Administration
NORTHCENTRAL/NATIONAL UNIVERSITY
Master of Science - Nursing- Nursing Administration
Monmouth University
Bachelor of Science - Nursing
Seton Hall University