Arnold Perez
Lubbock,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
CLEC Service Representative
Suddenlink Communications
04.2014 - Current
- Communicate between internal and external departments to ensure all telephony orders are accurately processed through Salesforce
- Process port phone orders for Lightpath
- Process between 200 to 300 port-out orders a week
- Communicate with other phone companies on port orders
- Release telephone numbers for sales agents into Navigator and ICOMS.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
Commercial Order Mgmt Spec II
Suddenlink Communications
06.2008 - 04.2014
- Review paperwork to ensure all information is accurate to process commercial port orders
- Communicate with commercial agents on phone orders that need further required information
- Train new teammates on all systems and processes.
Residential Voice Operations
Suddenlink Communications
04.2007 - 06.2008
- Process port in orders between 200 to 300 a week
- Process disconnect orders between 100 to 200 a week
- Review LOA's on port in orders.
Sales CSR II
Suddenlink Communications
10.2006 - 04.2007
- Run reports for Sales Supervisors and provide stats to sales representatives
- Take escalation calls and answer questions on the call center sales floor
- Find ways to motivate sales agents to exceed team quota.
Sales Representative
Suddenlink Communications
11.2003 - 05.2006
- Sell cable, internet, and digital telephone service to new customers
- Up-sale current customers to services they didn't have in the home
- Meet daily quota and provide excellent customer service on all calls.
Account Services Representative
Cox Communications
05.2000 - 11.2003
- Help customers with questions on their cable and internet bills
- Provided technical support on cable and internet products
- Motivated to sell cable and internet to new subscribers
- Taught a new hire class of 20 people.
Education
Network Electronics Technology -
Texas State Technical College
08.1999
Skills
- Microsoft Office (10 years)
- Schedule Management
- Problem Solving
- Trend Tracking
- Service Recommendations
- Leadership
- Account Management
- Database Management
- Customer Support
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
CLEC Service Representative
Suddenlink Communications
04.2014 - Current
Commercial Order Mgmt Spec II
Suddenlink Communications
06.2008 - 04.2014
Residential Voice Operations
Suddenlink Communications
04.2007 - 06.2008
Sales CSR II
Suddenlink Communications
10.2006 - 04.2007
Sales Representative
Suddenlink Communications
11.2003 - 05.2006
Account Services Representative
Cox Communications
05.2000 - 11.2003
Network Electronics Technology -
Texas State Technical College