ARNOLD RAMIREZ
Immokalee,FL
Summary
Steadfast Branch Manager familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities.
Overview
26
26
years of professional experience
Work History
General Manager / Business Development
Pelican Lawn & Landscaping
11.2024 - Current
- Meet with property managers and boards to review property needs, present proposals and build long-term relationships.
- Support service scheduling, operations and quality control to maintain consistent results.
- Walk properties with clients and identify enhancement opportunities for landscape, irrigation and agronomy services.
- Assist with estimating and proposal creation to support growth and customer retention.
- Help develop processes and communication as the company scales.
Branch Manager
Mainscape
11.2015 - 11.2024
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Handled evaluations, hiring and coaching to support branch performance and consistency.
- Gathered and reviewed customer feedback to improve operations.
- Produced reports outlining budgets, projections and weekly updates to stay on track with goals.
Account Manager
BrightView Landscape
04.2010 - 11.2015
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling and effective client solutions.
Account Manager
TruGreen LandCare
03.2000 - 04.2010
- Built and strengthened long-lasting client relationships.
- Oversaw new business development and customer servicing.
- Secured accounts through consultative selling and customer-focused solutions.
- Contributed to annual revenue goals by selling new services and developing accounts.
Education
High School Diploma -
Immokalee High School
Immokalee, FL06.1999
Skills
- Coaching and Mentoring
- Business Relationship Management
- Process Improvement
- Branch Operations Management
- Customer Service
- Staff Recruitment and Hiring
- Interviewing and Hiring
- Intuit QuickBooks
- Operational Reporting
- Sage Intacct
- Financial Analysis
- Strategic Vision
- Prioritizing and Planning
- Managing Fleet Vehicles
- Account Reviews
Timeline
General Manager / Business Development
Pelican Lawn & Landscaping
11.2024 - Current
Branch Manager
Mainscape
11.2015 - 11.2024
Account Manager
BrightView Landscape
04.2010 - 11.2015
Account Manager
TruGreen LandCare
03.2000 - 04.2010
High School Diploma -
Immokalee High School