Arnold Ramirez
El Paso,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Technical Support Representative
Spectrum
08.2017 - Current
- Resolved technical issues for customers using troubleshooting tools and support systems.
- Provided timely assistance to enhance customer satisfaction and retention rates.
- Collaborated with cross-functional teams to improve product knowledge and service delivery.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
Quality Control Technician
Time Warner Cable
04.2012 - 08.2017
- Conducted quality inspections on products to ensure compliance with industry standards.
- Implemented testing procedures to identify product defects and improve overall quality.
- Collaborated with production teams to address quality issues and streamline processes.
- Trained new staff on quality control protocols and best practices for accuracy.
- Developed corrective action plans in response to non-conformance findings.
Quality Control Inspector
AT&T
01.2008 - 01.2012
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Implemented process improvements that enhanced product reliability and reduced defects.
- Collaborated with production teams to troubleshoot quality issues and develop solutions.
- Trained new staff on quality control procedures and best practices for product inspection.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Education
High School Diploma -
Chapin High School
El Paso, TXSkills
- Product inspection
- Workplace safety
- Calibration standards
- Testing procedures
- Safety compliance
- Product Inspections
- FOD
- 5s
- Quality assurance procedures
- Operating systems
- Microsoft outlook
- Microsoft Excel
- Microsoft Office Suite
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
Technical Support Representative
Spectrum
08.2017 - Current
Quality Control Technician
Time Warner Cable
04.2012 - 08.2017
Quality Control Inspector
AT&T
01.2008 - 01.2012
High School Diploma -
Chapin High School