Bryan Tritt

I have been trained on all tier 1 products and all tier 2 products

I answer call from both home owners and technicians to help trouble shoot units

I also do Pou where I look for parts that aren't able to be found as easy or are not on parts list as well as call home owners back to offer buyout of warranties

• Transported material in and out of warehouse using forklift and other equipment or vehicles
• Unloaded multiple trucks per day, staging items for storage or immediate use
• Upheld strict quality assurance standards, inspecting materials and shipments for defects or compliance issues
• Moved heavy loads and operated equipment with consistent use of company and OSHA standards
• Kept material-handling equipment in good working order with frequent inspections and basic repairs
• Identified safety, shipment, and storage issues and notified supervisor
• Protected team members and loads by preventing swinging and tipping
• Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles
• Attached classifying tags to containers to provide identifying information
• Kept records current, continuously entering materials movements into computer system
• Handled shipping tasks, preparing, tagging, and securing containers.

• Assessed testing requirements and documentation to determine feasibility with current processes and capacities
• Organized file management systems to safeguard data integrity and accessibility
• Notified appropriate staff members regarding quality issues for remediation assistance
• Drafted and distributed quality assurance reports to contribute to business decision-making
• Completed routine and special analyses of in-process materials and finished goods
• Supported successful production by receiving and inspecting component materials
• Checked contract laboratory data for accuracy and regulatory compliance
• Verified quality control results with routine data and process audits
• Maintained reliability of quality control data by regularly calibrating, validating, and maintaining laboratory equipment
• Recommended changes based on skilled interpretation of test results against established specifications and control limits.

• Prepared [Number] shipments each day, packing and labeling boxes efficiently
• Maintained current records by recording data for weights and destinations
• Updated computer system with shipping and receipt activity
• Labeled and packaged items for shipment
• Checked goods received against purchase orders or invoices
• Kept supplies organized and ready for shipping and receiving needs
• Delivered materials to different locations around [Number] square foot facility using conveyors, bins, and hand trucks
• Filled customer orders according to standard operating procedures
• Used computer to generate shipping labels and interact with inventory database
• Prepared materials for shipping, including packing, sealing, and labeling boxes
• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

• Worked in healthcare customer service
• Documented, researched, and resolved customer service issues
• Handled customer inquiries, billing questions, payments, and service requests
• Enhanced customer satisfaction with fast, knowledgeable service
• Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
• Delivered fast and friendly service regarding questions and service complaints
• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
• Met inbound customer needs while maintaining strict performance targets
• Completed inquiries and followed up with customers to share findings and offer solutions
• Resolved issues based on thorough investigations of concerns
• Updated records with all interactions and customers transactions.

• Collaborated closely with coworkers and personnel in other departments to improve customer service and relationships
• Led regular meetings with team members to outline objectives, share new processes, and evaluate progress
• Delegated inquiries to staff members with balanced approach and prevented overload of specific individuals
• Managed daily workloads by organizing effective schedules and delegating tasks
• Directed staff management, task delegation, merchandising, and customer service
• Kept all paperwork current and compliant with internal standards and legal requirements.

• Maintained customer satisfaction with professional management of complex escalated customer concerns
• Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets
• Achieved company customer service objectives, properly aligning department policies with stated targets
• Directed staff management, task delegation, merchandising, and customer service.

• Resolved customer concerns using strong communication and conflict management skills
• Checked sister stores and online options to locate items for customers
• Helped customers navigate store, complete sales, and process returns.