Social media management
Shakayera Davis
Forney,TX
Summary
Motivated Business Administration and Management graduate, offering expertise in graphic design, social media management, data analysis, professional writing, and salesforce management. In leadership, successful at supporting all staff and customer needs. Seeking the opportunity to leverage education and experience to take on new challenges in the administrative, clerical, and marketing industries.
Overview
3
3
Work History
Technical Support Representative
Concentrix
, TX
01.2022 - 01.2024
- Created reports on customer complaints and feedback for management review.
- Ensured compliance with company policies and procedures.
- Utilized remote access tools to connect remotely with customers' systems.
- Assisted in Tier 2 IT support for hardware and software to customers.
- Maintained up-to-date case documentation for future reference.
Social Media Coordinator
The Et Cetera
Mesquite, TX
03.2023 - 10.2023
- Planning and scheduling social media campaigns, and promotions.
- Analyzed, and reported social media performance activities using analytics tools.
- Managed day-to-day interactions with followers.
- Created social media marketing strategies to increase organic reach.
- Wrote social media content to increase engagement with customers.
Business Administrative Intern
Logans Photography
Dallas, TX
07.2022 - 12.2022
- Created and printed professional flyers in Adobe Photoshop.
- Created and updated spreadsheets for tracking customer data.
- Calendar management and schedule planning.
- Answered phones, emails, and addressed customer inquiries on-site promptly.
- Generated reports to track progress on projects and tasks.
- Input data into computer programs ensuring the accuracy of database systems.
Medical Customer Service Representative
Concentrix
, TX
06.2021 - 12.2021
- Resolved customer complaints promptly and professionally.
- Collected patient demographic and insurance information for new patients.
- Maintained accurate records of customer interactions, transactions, and comments in the company's database.
- Educated patients on how to access online portals for scheduling appointments, making payments, or viewing insurance benefit information.
- Provided accurate information regarding insurance coverage, billing, and payment processing.
Amazon Fulfillment Associate
Amazon.com
Forney, TX
05.2020 - 12.2021
- Utilized scanning equipment for picking, packing, and shipping orders.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Operated Order picker for ten hours safely moving merchandise throughout the facility.
Education
BBA - Business Administration And Management
Eastfield College
Mesquite, TX12.2023
Skills
- File Management
- Project Management
- Data Entry
- Database Management
- Professional Writing
- Content Development
- Analytics and Reporting
- Brand Promotion
- Content Creation
- Photo and Video Editing
- Social Media Management
- Event Management
- Facebook, Instagram, Twitter, Youtube, TikTok
- Scheduling and Calendar Management
Certification
- Certificate of completion, [Goldman Sachs 10,000 Small Businesses Fellows]
- Human Resources: Understanding HR Systems Features and Benefits, [Society for Human Resources Management]
- Administrative Human Resources, [Society for Human Resources Management]
- Social Media Marketing for Small Business, [Project Management Institute]
- Artificial Intelligence and Business strategy, [National Association State Boards Accountancy]
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Build your own dreams, or someone else will hire you to build theirs.
Farrah Gray
Timeline
Social Media Coordinator
The Et Cetera
03.2023 - 10.2023
Business Administrative Intern
Logans Photography
07.2022 - 12.2022
Technical Support Representative
Concentrix
01.2022 - 01.2024
Medical Customer Service Representative
Concentrix
06.2021 - 12.2021
Amazon Fulfillment Associate
Amazon.com
05.2020 - 12.2021
BBA - Business Administration And Management
Eastfield College
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