Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Arnold Sanchez

Miami,FL

Summary

Dynamic IT professional with a proven track record at Everbank, enhancing system efficiency and team collaboration. Expert in Microsoft Windows Server and excels in technical support, demonstrating a keen ability to resolve complex issues and drive operational excellence. Skilled in deploying innovative IT solutions that significantly improve workplace productivity and technology use.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Technician

Everbank
Jacksonville, FL
08.2024 - Current
  • Managed technical services for banking branches in South Florida.
  • Tended to installation, repair, and maintenance tasks for branch equipment.
  • Configured applications and systems via remote access to optimize performance.
  • Ensured timely response to technology user queries while maintaining high communication standards.
  • Conducted diagnostic tests to identify equipment technical issues.
  • Enhanced teamwork through effective understanding and resolution of associates' concerns.
  • Conduct regular inspections to identify potential issues.
  • Maintained thorough service logs including details of tasks performed, materials used, and customer engagement.
  • Effectively overseer inventory management and part replacements.
  • Ensured compliance with all on-site safety protocols.
  • Maintained awareness of advancements in equipment technology.

Information Technology Specialist

Lifestyles Luxury Living Group
Miami, FL
01.2023 - 08.2024
  • Set up VoIP systems encompassing both hardware and software components.
  • Executed regular system updates ensuring efficient and secure operations.
  • Experience with Cortex Antivirus, GlobalProtect VPN and LanSweeper.
  • Managed DW Spectrum solution for CCTV.
  • Skilled in Microsoft Office 365 Admin Portal management.
  • Handled configurations of Meraki firewalls, switches, and access points.
  • Administers network, system, and service access for corporate applications according to structured onboarding processes.
  • Addressed hardware and software problems through multiple communication channels with immediate efficacy.
  • Maintained operational integrity of computer systems through installation and configuration of essential software programs along with peripheral equipment.
  • Supported network administration tasks, such as managing user accounts, and resolving network issues.
  • Conducted regular data backups and completed recovery processes as needed.
  • Partnered with diverse teams to design and execute IT initiatives enhancing operational effectiveness.
  • Conducted training sessions to ensure effective usage of tech resources.

Information Technology Support Specialist

Divine Savior Academy
Miami, FL
02.2020 - 01.2023
  • Managed the deployment of Spiceworks help desk ticketing solution at all campus locations.
  • Successfully deployed BitDefender solution across all campus locations.
  • Streamlined new hire integration with necessary technical resources and system access.
  • Guaranteed complete disablement of user resources in offboarding process.
  • Oversaw CCTV operations on multiple sites.
  • Delivered technical assistance to end-users via phone, email, and in-person interactions.
  • Performed regular updates and troubleshooting for computer systems, applications, and peripherals.

Information Technology Technician

The city of Sweetwater Police Department
Miami, FL
03.2014 - 02.2020
  • For six years, I was certified as a Tribal Access Coordinator (TAC) As such, I served as the tribal agency's point of contact for issues related to access to FBI CJIS systems My responsibilities included ensuring agency compliance with the policies and procedures outlined in the FBI CJIS Security Policy and system-specific policy manuals and installing, configuring, and optimizing systems
  • Oversaw Life Scan Fingerprinting to guarantee background clearance.
  • Experience with Google Workspace.
  • Implemented Microsoft Active Directory with DNS, DHCP, Group Policy, File Server, and Print Server.
  • Created, recorded, and executed application procedures.
  • Conducted audits and managed various law enforcement software systems like David, Info Cop, TraCS, CJIS, ELVIS, and CCIS.
  • Oversaw administration of IT infrastructure.
  • Deployed several CCTV systems across various municipal and law enforcement sites.
  • Achieved seamless installation of Net Motion Mobility VPN.
  • Streamlined Registration Holds processing by deploying an effective FTP solution.
  • Led the deployment of Law Enforcement TraCS & ELVIS for digital report writing.
  • Engaged with users to pinpoint technological areas needing improved usability.
  • Oversaw operational duties concerning maintenance of laptops, tablets, and mobile hotspots for 110 users.
  • Spearheaded inventory control strategies to ensure continuous restocking of IT equipment, supplies, tools, and spare parts.
  • Evaluated current technological developments for integration.
  • Maintained current software licenses across technology.
  • Configured and maintained LAN, WAN, and Internet systems.

Education

Associate's degree - Information Technology

CBT College
Miami, FL
12.2017

Skills

  • Technical Support
  • VPN
  • Microsoft Windows Server
  • VMware Virtualization
  • Active Directory
  • Virtual Access Solutions
  • Mobile Device Management
  • DNS
  • DHCP
  • Operating Systems
  • IT System Administration
  • WAN
  • Microsoft Office
  • TCP/IP
  • FTP
  • Network Support
  • VoIP
  • Disaster Recovery
  • LAN
  • Microsoft Windows
  • Server Administration

Certification

  • Googled IT Support Professional
  • Administering Windows Professional
  • Dark Web Investigations
  • Computer Network Support Specialist

Personal Information

Willing To Relocate: Anywhere

Timeline

Field Service Technician

Everbank
08.2024 - Current

Information Technology Specialist

Lifestyles Luxury Living Group
01.2023 - 08.2024

Information Technology Support Specialist

Divine Savior Academy
02.2020 - 01.2023

Information Technology Technician

The city of Sweetwater Police Department
03.2014 - 02.2020

Associate's degree - Information Technology

CBT College

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Arnold Sanchez