Arnold Zepeda
Oakland,CA
Summary
Dynamic leader with a proven track record, excelling in sales growth and team development. Fluent in Spanish and adept in Microsoft Office, I've consistently exceeded sales goals, showcasing my ability to empower teams and foster client relationships. Renowned for quick learning and a goal-oriented approach, I drive results and positive outcomes.
Overview
14
14
years of professional experience
Work History
Sales & Title Clerk
TMD Auto LLC
Huntington Beach, CA
06.2023 - 08.2025
- Processed vehicle titles and registrations, ensuring compliance with state regulations.
- Coordinated title transfers and delivered accurate documentation to clients.
- Maintained organized records of vehicle transactions for efficient retrieval.
- Trained new staff on title processing procedures and software systems.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Collected taxes and fees, submitted payments and issued receipts.
- Improved customer satisfaction by providing detailed explanations of title transfer processes and requirements.
- Diagnosed and repaired mechanical issues in various vehicle systems.
- Utilized diagnostic tools to identify problems and recommend solutions.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Operated tow trucks to safely transport vehicles from various locations.
- Communicated effectively with dispatch to coordinate towing operations and improve response times.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Proven ability to learn quickly and adapt to new situations.
Lead Mobile Expert
T Mobileretailer
01.2018 - 04.2023
- Lead the team to reach a sales goal and maximize opportunities for better compensation for the whole store
- Mentored mobile experts in the best practices for sales techniques and problem-solving skills to foster professional growth and interactions with customers
- Implemented rigorous testing protocols to ensure optimal app performance before deployment in production environments
- Contributed valuable insights during brainstorming sessions leading to innovative solutions for complex problems
- Established strong relationships with business customers, ensuring clear communication within our business representatives and give them the best service and solutions for their business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Solution Specialist
Verizon
San Francisco, California
07.2016 - 12.2017
- Welcome and greeted guest to the store
- Exceeded goals and quotas by double the amount.
- Team Player always helping team, staying overtime to help
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Engaged with customers in a sincere and friendly manner.
- Contacted other store locations to determine merchandise availability.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Supported the sales team in writing proposals and closing contracts.
- Contacted customers by phone and email in response to inquiries.
Manager
360 Gourmet Burritos
San Francisco, CA
07.2013 - 12.2014
- Created surveys to improve on customer satisfaction to see what the store can improve in their menu or have any suggestions making sure customers are happy to come back.
- Counted inventory and worked with vendors on ordering products
- Diligently restocked work stations and display cases.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
Assistant Store Manager
Sprint
Union City, CA
07.2014 - 04.2016
- Provide excellent customer service skills making sure each customer is helped properly and leave happy with intentions to come back and refer customers back to our Sprint location.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Present at national sales conference about twice a week at the invitation of executive leadership. Reviewed operational records and reports to project sales and determine profitability.
- Promptly resolved all customer requests, questions and complaints. Contacted customers by phone and email in response to inquiries. Built relationships with customers and the community to establish long-term business growth.
- Planned and directed staff training and performance evaluations. Led two training sessions to promote sales team professional development and sales goal reinforcement
- Developed a comprehensive training program for new sales associates. Always available to answer representatives questions and follow up with customers experience
- Maintain 1st quintile in sales leading a store to become profitable by producing sales building referrals. #1 ASM in the Area/District in sales. Consistently hit and exceeded sales goals by 200%+
- Maintained compliance with company requirements. Administrated deposits and completed closing paperwork and opening store paperwork. Supervised areas after store closed to ensure customer information, trash, paperwork was properly disposed. Hit quota above average and successfully helped team hit their daily goals.
Shift Leader
Nations Giant Hamburgers
Castro Valley, CA
04.2014 - 08.2014
- Assembled food orders while maintaining appropriate portion control.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
- Maintained updated knowledge of local competition and restaurant industry trends.
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
- Ordered and received bakery products and supplies.
Assistant Store Manager
Jack In The Box
San Francisco, CA
08.2011 - 03.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Consistently provided friendly guest service and heartfelt hospitality.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to each shift on time and ready to work.
Education
2 years of College -
College of Alameda
Alameda, CAHigh School Diploma - undefined
Envision Academy
Oakland, CA2012
Skills
- Fluent in Spanish
- Organized multi-tasker
- Proactive team player empowers team
- Work well under pressure
- Problem-solving, prioritizing tasks, and managing time
- Microsoft word, keynote, excel and other basic Microsoft documents
- Great customer service and building relationships with clients
- Goal-oriented & highly competitive
- Quick and efficient learner
- Proficient in cash management & credit card processing
- Skilled upseller
- Great with numbers and math
- Positive mindset with solutions skills
- Hand and power tools
- Troubleshooting skills
- Excellent communication skills, both verbal and written
Accomplishments
- Received a pinnacle award certificate for best customer service representative
Timeline
Sales & Title Clerk
TMD Auto LLC
06.2023 - 08.2025
Lead Mobile Expert
T Mobileretailer
01.2018 - 04.2023
Solution Specialist
Verizon
07.2016 - 12.2017
Assistant Store Manager
Sprint
07.2014 - 04.2016
Shift Leader
Nations Giant Hamburgers
04.2014 - 08.2014
Manager
360 Gourmet Burritos
07.2013 - 12.2014
Assistant Store Manager
Jack In The Box
08.2011 - 03.2014
2 years of College -
College of Alameda
High School Diploma - undefined
Envision Academy