Arnold Jesus Cruz
North Richmond,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Peace Officer position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Security Officer
San Pablo Lytton Casino
San Pablo, CA
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect personnel, patrons, and property.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Lead Surveillance Agent
San Pablo Lytton Casino
San Pablo, CA
01.2023 - 09.2023
- Aided in employee training initiatives by sharing best practices for utilizing surveillance tools to maintain a secure work environment effectively.
- Provided valuable input on new surveillance technology implementation, optimizing system effectiveness and ensuring seamless integration into existing operations.
- Supervised and trained 6 surveillance agents in 1 year.
- Developed strong relationships with colleagues and supervisors, fostering a positive work environment that prioritized cooperation and collaboration.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Supervised or trained surveillance observers.
- Trained surveillance observers on key factors to watch for and internal reporting procedures.
Surveillance Agent
San Pablo Lytton Casino
San Pablo, CA
01.2023 - 06.2023
- Assisted in the reduction of fraud by observing gaming areas and reporting such activities .
- Assisted law enforcement agencies with fraud investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
- Observed casino operations for irregular activities such Title31 concerns.
- Aided in employee training initiatives by training in T31.
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
- Reviewed video surveillance footage.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Identified illegal gaming activities and alerted floor security personnel to address concerns.
- Monitored gambling activities for compliance with state and local regulations.
- Verified compliance with internal policies during monetary.
Surveillance Agent
San Pablo Lytton Casino
San Pablo, CA
07.2021 - 01.2023
- Mastered complex surveillance software systems quickly, allowing for swift navigation between camera feeds when needed.
- Supported loss prevention efforts through rigorous observation of cash handling procedures within the casino operation.
- Displayed adaptability by seamlessly transitioning between different roles within the department as required.
- Assisted in the reduction of theft and fraud by diligently observing gaming areas and reporting irregularities.
- Enhanced casino security by closely monitoring surveillance footage and identifying suspicious behavior.
- Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
- Observed casino operations for irregular activities such Title31 and Title18 concerns.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
- Collaborated with casino security personnel for effective incident response and resolution.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
- Monitored security cameras for improper actions by patrons and dealers.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
- Contributed to a safe gaming environment by continuously scanning the casino floor for potential hazards or risks to patrons and staff.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Reported any incidents immediately to local law enforcement.
- Watched both live and recorded video surveillance footage.
- Supplied extracts from CCTV recordings to maintain records.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Recorded time, date and location of incidents.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Used incident reporting software such as Itrak to track daily activities.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reviewed video surveillance footage.
- Reviewed live and archived video surveillance footage for investigative purposes.
Education
N/A - Law
Richmond High School
Richmond, CAHigh School Diploma - N/A
Sylvester Green Wood Academy
Richmond, CA06.2020
Skills
- Report Writing
- Incident Reporting
- General security
- CCTV Surveillance
- Detail Oriented
- Emergency Response
- Relationship building and management
- Conflict resolution techniques
- Investigative abilities
- Staff Management
- Dispatch
- Arrest procedures
- Work ethic
- Workplace Safety
- Verbal and written communication
- Reliability
- First Aid Certified
- ID Verification
- English fluency
- Security operations experience
- Knowledge of supervisory concepts
- Sensitive information handling
- Honest and Dependable
- Reliable and Responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
San Pablo Lytton Casino
09.2023 - Current
Lead Surveillance Agent
San Pablo Lytton Casino
01.2023 - 09.2023
Surveillance Agent
San Pablo Lytton Casino
01.2023 - 06.2023
Surveillance Agent
San Pablo Lytton Casino
07.2021 - 01.2023
N/A - Law
Richmond High School
High School Diploma - N/A
Sylvester Green Wood Academy