Arnulfo Antunez Jr

• Consulted with customers to assess needs and propose optimal solutions.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Greeted customers and inquired about issues about Fuel Injectors, Fuel pump, and turbo. Advised customer what technician found give Customer a quote check if all parts are available to give a timeframe when part will be done get it approved and call customer with the final invoice

Service Writer duties included: Greet the customer and start the process of helping the customer through the repair, Help identify a mechanical problem by questioning the customer or visual inspection, Positive interface with technicians, foreman, parts department and customers, Advise customers about necessary services needed for repair of vehicle, Write and present accurate estimates of repair, Explain the work and charges to the customer when the job is complete, Accurately process customer and warranty repair orders, Organize and prioritize work flow of shop and field technicians, Communicate with shift advisers as to work progress and priority, Responsible for securing facility at close of shift, Assist parts department with purchasing, work orders, Administrative duties as related to role

Service Writer

*Service Writer duties included: Coordinate needed equipment repairs with our truck shop, Service writing and maintenance tracking, Maintaining parts room and ordering parts when needs, Manage and maintain driver daily logs and inspections, Attend all driver safety meetings, Fleet licensing, registration and permits, Other general office duties as needed