AROCKIYA PREETHI A
Arumbakkam,India
Summary
Self-motivated and creative Subject Matter Expert with 5 years 9 months of experience and skilled communication, problem solver with the adaptability to handle changing demands and I also likes to seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Fraud Analyst
Tata Consultancy Services
01.2022 - Current
- To monitor real time queues and identify high risk transaction within the business portfolio
- Observe customer transaction to identify fraudulent activity such as account takeover,theft and similar other risks
- Resolve queues transaction within the service level agreement to reduce potential revenue losses
- Identify fraudulent transaction and cancel them for further processing
- Determine existing fraud trends by analysing accounts and transaction patterns
- Maintain fraud analysis models to improve efficiency and effectiveness of company system
- Track and stop suspicious orders being delivers by contacting freight carrier
- Notify vendors/stores to stop orders shipped from store
- Interact with bank and customers to validate information and to confirm or cancel authorisations
- In an alerted scenario we download statements pre/post of one year Transaction based on alert date /alert amount
- We are monitoring the flow of payments through wire/cash for suspicious activities to check for money laundering and terrorist financing
- Reviewing and analyzing compliance monitoring reports for suspicious activities
- Analyzing the trend utilization of the customer to increase the threshold limit
- Reviewing and analyzing compliance monitoring reports for suspicious activities
- Analyzing the trend utilization of the customer to increase the threshold limit
- KYC information of customer check with cross reference to account activities to ensure security level and reduce risks
- Verifying the transactions disputed by banks/customers and refunding it to them by verifying the documents submitted(Chargeback)
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
Fraud Analyst
HDB Financial Services (a unit under HDFC Bank)
05.2019 - 01.2022
- Monitor LIVE online,swipe,ATM Transaction of HDFC Bank Debit and Credit cards to identify Fraudulent Transaction
- Analyze Transaction based on factors and block the card in case of suspect in behavior
- Do first Level of investigation of Disputed transactions to find the liability cause
- Identify sudden Fraudulent Trends and notify IT team to Place Decline Rules
- Exclude card from declining Rules and authorization suspicious transactions
- CNP fraud involves the use of card details that have been obtained through skimming, hacking, email phishing campaigns, telephone solicitations or other methods
- The card details are then used to facilitate fraudulent transactions
- Develop and execute test plans to ensure that all objectives are met
- Implement and monitor test scripts to assess functionality, reliability, performance and quality of the service
- Preparing monthly MIS for total fraud amount booked in Credit, Debit cards
- Analyze behavior of blocked cards and raise branch and field investigation if needed
Education
B.Sc - Computer science
Valliammal College For Women
01.2019
HSC -
Daniel Thomas Matric Higher secondary school
01.2016
SSLC -
Daniel Thomas Girls Higher secondary school
01.2014
Skills
- Live fraud case review
- Fraud investigation
- Chargeback analysis
- Gift card review
- Ability to meet deadlines and deliverables
- Knowledge to approach diplomatically with people
- Transaction monitoring
- Fraud prevention
Accomplishments
- Reward and appreciation from client for timely delivery
- Applause Award for handling multiple queues effectively
- Worked with the onshore and offshore team to make the team more effective
- Received star performer of the month award from the client side
- Awarded Star performer of the month couple of times
- Contribution towards 100% volume & good chargeback rate
Area Of Expertise
- Microsoft Office
- MS-office Package
- Internal Fraud Tools
- Customer Relationship Management (CRM)
- Cards Management System (CMS)
- Proactive Risk Manager (PRM)
- Transaction Monitoring Tool
- Vision Plus
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Senior Fraud Analyst
Tata Consultancy Services
01.2022 - Current
Fraud Analyst
HDB Financial Services (a unit under HDFC Bank)
05.2019 - 01.2022
HSC -
Daniel Thomas Matric Higher secondary school
SSLC -
Daniel Thomas Girls Higher secondary school
B.Sc - Computer science
Valliammal College For Women
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