Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Talented Team Leader experienced, motivator and dedicated to enhancing employee satisfaction and business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MELO SYSTEMS
Arodis Melo
01.2020 - Current
Organizer of administrative processes
Managed of after-sales service for all customers
Management and monitoring of customer payments
Collecting and processing payroll
Responsible for all recruitment and selection processes
Control of the daily activity of all team members
Extensive daily train and motivates of all team member
PAUMART COMPANY
Brian Paula
04.2016 - 12.2019
In-person sales, delivering product demonstrations and educating on service features and offerings
Newcomers training in sales and customer service area
Coordinated schedules to arrange interviews with applicants
Orange Dominicana LLC
Diana Campusano
01.2013 - 07.2015
Monitored and documented accounts to approve reimbursement deposits.
Created documents in accordance with payer guidelines and submitted to appropriate parties.
Checked documentation for accuracy and validity on updated systems.
Selectivos Film
Carlos Aybar
08.2008 - 12.2012
Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
Delivered packages on time while developing new routes with concern for both safety and weather.
Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
In-person customer debt collector.
Education
BA - Business Administration
PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
Santo Domingo, Dominican Republic
09.2012
Skills
Leadership and decision making
Teamwork and Collaboration
Proactive, organized, punctual and responsible
Native Spanish, Medium English
Certification
Certified Fundamentals of recruitment, selection and retention of personnel, Engagement Consulting Group LLC - 2019
Certified Accounting by Iguala, Instituto de Contadores Publico Autorizados de la Republica Dominicana - 2015