Michael Sullivan
Virginia Beach,VA
Summary
Enterprise technology leader with a strong track record in aligning technology initiatives with business objectives. Expertise in driving large-scale endpoint management and modernization efforts across retail environments, enhancing operational efficiency and supportability. A focus on developing long-term technology roadmaps and leading cross-functional teams ensures sustainable solutions.
Overview
20
20
years of professional experience
Work History
Acting Manager – Store Systems Engineering
Dollar Tree Stores
01.2025 - Current
- Lead enterprise endpoint and store systems initiatives supporting large-scale retail operations across distributed environments.
- Engineered strategy for operations, coordinated cross-functional teams, and modernized systems to enhance resiliency, scalability, and platform sustainability.
- Partnered with cross-functional teams to deliver innovative solutions that addressed operational challenges.
- Evaluated system requirements to inform project development and drive successful implementation.
- Created comprehensive technical documentation for system processes and configurations to ensure clarity and consistency.
Store Systems Engineer II
Dollar Tree Stores
01.2023 - 01.2025
- Managed software updates and patches for store systems to enhance system reliability and performance.
- Ensured compliance with security protocols and policies in systems management.
- Facilitated communication between IT and operational teams to ensure project alignment and streamline system implementation.
- Finished projects on time and within budget.
- Prepared estimates and budgets.
- Developed training materials for system usage and best practices to support user proficiency and compliance.
- Researched feasibility, design or performance of components or systems.
Store Systems Engineer
Dollar Tree Stores
01.2017 - 01.2023
- Researched feasibility and design of components or systems to inform development decisions.
- Analyzed design and requirement information for equipment or systems to ensure compliance with specifications.
- Performed testing to determine functionality or optimization.
- Communicated with clients and coworkers about analysis results.
- Delivered projects on schedule and within budget constraints to meet client expectations.
Store Support Services Project Manager Team Lead
Dollar Tree Stores
01.2015 - 01.2017
- Managed the day-to-day operations of assigned projects, ensuring that tasks are completed according to schedule.
- Developed project timelines to ensure timely completion of service goals.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Guided and supported team members throughout project duration, enhancing collaboration and project execution.
- Delegated daily tasks to team members, optimizing overall productivity and ensuring project milestones were met.
- Conducted regular team meetings to communicate updates and foster teamwork.
- Analyzed data from various sources to identify trends impacting project outcomes, informing strategic decisions.
Second Level Technical Analyst
Dollar Tree Stores
01.2010 - 01.2015
Store Support Team Leader
Dollar Tree Stores
01.2008 - 01.2010
Store Technical Specialist
Dollar Tree Stores
01.2006 - 01.2008
Skills
- Store Systems & POS Infrastructure
- Tech strategy
- Platform standardization
- Enterprise Tool Governance
- Process automation
- Platform migrations
- Architecture governance
- Device management
- Retail Technology Ecosystems
- SLA optimization
- Incident reduction
- Systems Analysis
- Cost Optimization
- Technology Roadmapping
- Vendor evaluation
- JIRA management
- Engineering leadership
- Cross-Functional Leadership
- Team leadership
- Staff development
- Task delegation
- Strategic planning
- Market Trend Analysis
- Decision-making
- Effective communication
- Verbal and written communication
- Vendor management
- Decision-making
Leadership And Professional Development
- Mentored and developed engineering team members across operational, technical, and leadership-focused responsibilities.
- Promoted scalable engineering practices emphasizing standardization, sustainability, operational efficiency, and long-term platform health.
- Demonstrated strong ability to communicate technical initiatives and operational impact to leadership and cross-functional stakeholders.
- Continually focused on aligning engineering efforts with broader business goals, operational outcomes, and long-term technology strategy.
Timeline
Acting Manager – Store Systems Engineering
Dollar Tree Stores
01.2025 - Current
Store Systems Engineer II
Dollar Tree Stores
01.2023 - 01.2025
Store Systems Engineer
Dollar Tree Stores
01.2017 - 01.2023
Store Support Services Project Manager Team Lead
Dollar Tree Stores
01.2015 - 01.2017
Second Level Technical Analyst
Dollar Tree Stores
01.2010 - 01.2015
Store Support Team Leader
Dollar Tree Stores
01.2008 - 01.2010
Store Technical Specialist
Dollar Tree Stores
01.2006 - 01.2008