Aron McIntosh
Wyoming
Summary
Focused Customer Service Manager offering 9 years of combined experience sales management, business sales/retention, and customer service. Proven success in developing high performing teams and streamlining day-to-day work activities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Asset Protection, Safety, and Operations Ma
Lowe's Home Improvement
07.2023 - Current
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Patrolled store departments to check for suspicious activities.
Asset Protection Agent
Lowe's Home Improvement
08.2018 - 07.2023
- Helped create ideal atmosphere for diverse workforce and customer base.
- Mentored and coached store employees on safety techniques and rules.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Maintained safe environment for customers and store employees by monitoring and correcting safety concerns and guiding customer traffic.
Front End Operations Manager
Sam's Club
02.2017 - 08.2018
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Asset Protection Manager
Sam's Club
08.2016 - 02.2017
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Built cross-functional relationships with business partners to reduce losses.
- Reviewed tracking system information to uncover and successfully pursue over $15,000 in overcharged claims.
Marketing Lead
Sam's Club
04.2014 - 08.2016
- Created and maintained business membership accounts
- Conducted on site drives to created new business
- Followed up with new business members to retain their business
- Over saw a team of 12+
- Front end retail operations
- Outside/Inside sales
Education
Bachelor of Arts - Education Administration
Central Michigan University
Mount Pleasant, MIAssociate of Arts - General Education
Muskegon Community College
Muskegon, MI07.2007
Skills
- Wealth Management
- Inventory Control
- Team Training
- Customer Support
- Internal/External investigations
Certification
Certified LPQ (Loss prevention Qualified) by the Loss Prevention Foundation.
Timeline
Senior Asset Protection, Safety, and Operations Ma
Lowe's Home Improvement
07.2023 - Current
Asset Protection Agent
Lowe's Home Improvement
08.2018 - 07.2023
Front End Operations Manager
Sam's Club
02.2017 - 08.2018
Asset Protection Manager
Sam's Club
08.2016 - 02.2017
Marketing Lead
Sam's Club
04.2014 - 08.2016
Bachelor of Arts - Education Administration
Central Michigan University
Associate of Arts - General Education
Muskegon Community College