Aronica L. Crosby
Birmingham,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Access Assistant
Stanford Childrens Health
10.2023 - 06.2024
- Expedited project completion times due to ability to multitask effectively under tight deadlines.
- Responded to high-volume of incoming telephone calls and referrals, assisted patients in registering and cancelling appointment.
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Met all regulatory and compliance standards, delivering high-level of customer service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike. Managed over 100 customer calls per day.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lead Customer Service Representative
Abbott
11.2014 - 09.2023
- Implement staffing plan by identifying resource requirements, providing written justifications for additional personnel, obtaining approval for changes from supervisor, and coordinating selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld (e.g., compliance with EEO/AAP regulations).
- Develop work schedules for department by assessing priorities, workload and available resources, to ensure that work is completed on time and that established standards of quality are met.
- Maintain personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modifications in database to reflect actual changes to ensure that accurate information is available and that records are in compliance with company policies and procedures.
- Make day-to-day decisions that impact area, by analyzing situations, considering alternative solutions, and reaching conclusions that are in alignment with company regulations and policies.
Customer Service Representative
Diagnostic Laboratories
04.2012 - 11.2014
- Responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in prompt, efficient, courteous and professional manner.
- Process customer orders in accordance with established company standards and procedures.
- Cross trained in other positions within department as Administrative Assistant.
- Perform general office duties such as ordering supplies, maintaining records management systems.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software
- Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution
- Open, sort, and distribute incoming correspondence, including faxes and email
- File and retrieve corporate documents, records, and reports
- Prepare responses to correspondence containing routine inquiries
Volunteer Clerical Assistant
Alameda County Social Service Agency
03.2008 - 08.2013
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Interacted with customers by phone, email or in-person to provide information.
- Prepared meeting rooms and materials and recorded important information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Claims Processor
Old Republic Home Protection
05.2004 - 03.2008
- Investigated properties to determine extent of damage and estimate repair costs.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reported policy changes and company conditions affecting customer satisfaction.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Analyzed information gathered by investigations to report findings and recommendations.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Followed up with customers on unresolved issues.
Education
Associate of Arts - Liberal Arts And General Studies
Laney College
Oakland, CA05.2024
Skills
- Team Leadership
- Scheduling
- Schedule Coordination
- Training and Development
- Team Building
- Schedule Management
- Training and mentoring
- Business administration
- Office administration
- Administrative support
- 65 WPM typing speed
- Invoice Processing
Timeline
Customer Access Assistant
Stanford Childrens Health
10.2023 - 06.2024
Lead Customer Service Representative
Abbott
11.2014 - 09.2023
Customer Service Representative
Diagnostic Laboratories
04.2012 - 11.2014
Volunteer Clerical Assistant
Alameda County Social Service Agency
03.2008 - 08.2013
Claims Processor
Old Republic Home Protection
05.2004 - 03.2008
Associate of Arts - Liberal Arts And General Studies
Laney College
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