Arous Tannous
Lancaster
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Marshalls. Expert in multitasking and organizational skills, coupled with exceptional relationship-building capabilities. Achieved significant improvements in team efficiency and customer service quality, leveraging administrative leadership and staff training competencies.
Overview
11
11
years of professional experience
Work History
Caregiver
IHSS
09.2016 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Coordinator
Marshalls
01.2014 - 06.2019
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
Tarouhy Hagopian (AGBU)
Beirut, LebanonCAMM ( Ecole Artistique De La Mode Modern)
Hech Tabet, LebanonGED -
Antelope Valley College
Lancaster, CA12.2025
Skills
Multitasking and Organization
Customer Service
Relationship Building
Administrative Leadership
Staff Supervision
Team Leadership
Decision-Making
Handling Complaints
Coaching and Mentoring
Workflow Optimization
Staff Training
Drawing, gardening
I love art currently I am enrolled at AVC ( Antelope Valley College) and I am enrolled in ART 140 class. I am trying to improve my drawing and painting skills, At my leisure time, I like to plant, which makes plain areas look better and at the same time it is an exercise which keeps me healthier.
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Professional Working
Timeline
Caregiver
IHSS
09.2016 - Current
Coordinator
Marshalls
01.2014 - 06.2019
High School Diploma -
Tarouhy Hagopian (AGBU)
CAMM ( Ecole Artistique De La Mode Modern)
GED -
Antelope Valley College