Aroyal Ali
Phoenix,AZ
Summary
Skilled at monitoring inventory, organizing stock and inspecting packages and employee work for compliance. Good documentation, computer and problem-solving abilities. Punctual and responsible with a friendly and personable nature.
Familiar with strategies for efficiently locating, picking, reviewing, packing and shipping orders. Adept at training junior employees to complete tasks in accordance with company policies and maintain productivity standards. Hardworking, quick-thinking and dedicated to maximizing team output.
Overview
8
8
years of professional experience
Work History
Fulfillment Lead
The RealReal
01.2022 - 01.2024
- Set up and prepare work throughout the workday for the sorters to work on
- Manage workload to insure the team is hitting performance goals
- Ensures that incoming and outgoing orders are directed to the correct destination and complete on time
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Clear the conveyor belt from orders that need to be sorted and or packed out
- Create organized order batched based on multiple criteria and create efficient and effective fulfillment workflows.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Optimized warehouse space utilization by reorganizing storage areas for maximum efficiency.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Implemented performance metrics to track individual progress and identify areas for improvement within the team.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Documented orders and updated daily logs with shift activities and incidents.
- Handled production picking, packing and shipping orders.
- Processed more thaN 7,000 orders each shift with consistent record of meeting or exceeding productivity targets.
Picker/Packer/Dock/Sorter/Supply Handler/ Inventory Control
The RealReal
09.2021 - 01.2022
- Pack shipments securely, being sure to following required specifications
- Prepare customer orders for shipment
- Assist other product departments based on business needs
- Quality controlling every item at pick-up, ensuring everything has a receiving ticket
- Take rejections to consignor returns as needed
- Work with Lead Receivers to ensure VIP consignments are given to the proper copywriters
- Stock Receiving desk with supplies (hangers, containers, plastic sleeves and printer paper)
- Distribute inbound boxes and/or bags to Receiving, keeping multiple bag consignments together
- Help keep Receiving area organized by condensing and organizing consignments in the staging area
- Perform inventory counts using a handheld scanner
- Proficiency with Mac OS and Google Suite, and scanner technology
- Pick, sort, and stage products using handheld scanner.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Maintained timely updates on workload progress through effective communication with supervisors.
Direct Service Provider
Arizona Mentor
01.2019 - 12.2021
- Work to improve, enrich and respect the lives of individuals with disabilities
- Implement behavioral management care plans
- Maintain accurate case management reports
- Implement goals for the individuals to achieve greater independence and community integration
- Administer daily medications and keep records
- Assist with the day by day operations of the individual including light housekeeping, meal preparation, accompanying them to their doctor appointments, running errands.
Provider Service Associate
Magellan Health
06.2018 - 09.2021
- Take inbound customer service calls from providers and members regarding claim initiation, eligibility
- Associates take up to 120-160 calls per day
- Work in a call center with a fast paced environment comfortably
- Help with Special Projects regarding clinical information, approvals also denials for physical and occupational therapy
- Associates do special projects regarding speech therapy giving clinical information to providers and members.
Customer Service Representative
Aerotek/DHL
11.2017 - 01.2018
- Assisted customers with tracking their package
- Created traces to locate shipments.
Customer Service Representative
Revana/Directv
03.2016 - 03.2017
- Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction
- Make service changes, recommend service options, and schedule installations for phone, television cable, and internet lines
- Provide detailed and accurate accounts of customer calls for prevention of future audit issues
- Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters
- Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution
- Upsell company products and services to customers and meet target sale conversions
- Route technical queries to designated channels for proper resolution of service and equipment issues.
Warehouse Associate
Amazon Fulfillment Center
10.2015 - 02.2016
- Handled material flow, storage and global order fulfillment
- Selected products for specific routes according to pick sheets
- Follow proper selection procedures as established by the company
- Worked at a rapid pace to meet tight deadlines
- Unloaded and opened boxes from the freight truck
- Opened boxes and scanned them into the database so they were available online for people to purchase them
- Counted items on shelf for accuracy
- Prepped items that needed bagging or labeling.
Education
High School Diploma -
Sharon High School
06.2015
Skills
- Providing Exceptional Service Building Loyal Relationships Solving Problems Increasing Sales
- Dynamic customer service professional experience in both call-center and retail store settings
- Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
- Build and maintain enduring customer relationships to boost sales and generate repeat business
- Inventory Monitoring
- Stock Organization
- Customer Service
- Microsoft Office Suite
- Time Management
- Problem Solving
- Order Processing
- Team Leadership
- Cross-functional Collaboration
Timeline
Fulfillment Lead
The RealReal
01.2022 - 01.2024
Picker/Packer/Dock/Sorter/Supply Handler/ Inventory Control
The RealReal
09.2021 - 01.2022
Direct Service Provider
Arizona Mentor
01.2019 - 12.2021
Provider Service Associate
Magellan Health
06.2018 - 09.2021
Customer Service Representative
Aerotek/DHL
11.2017 - 01.2018
Customer Service Representative
Revana/Directv
03.2016 - 03.2017
Warehouse Associate
Amazon Fulfillment Center
10.2015 - 02.2016
High School Diploma -
Sharon High School