ARPITA SINHA ROY
Overland Park,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Personal Banker
U.S. Bank
Overland Park, KS
03.2024 - 04.2024
- Provided customer service to clients, including answering questions and resolving issues.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
Credit Assistant
Farmers Bank of Kansas City
Overland Park, KS
11.2022 - 02.2024
- Responsible for the completion of loan administration functions such as order title work, flood certificates, credit reports, UCC reports, etc.
Residential Closer III
Fidelity Bank
06.2019 - 09.2022
- Responsible for the completion of Residential Mortgage closing documents to ensure that all information is accurate and complete
- Verified accuracy of all closing documents for completeness and compliance.
Mortgage Processor
Home Direct BOK Financial Corporation
06.2017 - 03.2019
- Deliver the Client Experience by providing excellent client service with each client and associate interaction
- Reviewed loan applications and supporting documentation to ensure accuracy of data.
Doc Prep
Commerce Bank - Overland Park, Kansas
04.2016 - 06.2017
- Responsible for closing documents for consumer Real Estate purposes.
- Reviewed loan documents to ensure accuracy and compliance with regulations.
Personal Banker
Bank Midwest
05.2013 - 04.2016
- Responsible for closing documents for consumer Real Estate purposes
- Provided customer service to clients, including answering questions and resolving issues.
Universal Banker
U.S. Bank - Overland Park, KS
05.2012 - 04.2013
- Responsible for submitting new files assigned daily to underwriting for initial review
- Maintained records of customer interactions and transactions in accordance with bank policies.
Education
Associate of Applied Science - Field of Psychology
Mercer County Community College
Skills
- Written & verbal communication skills
- Excellent customer service
- Ability to prioritize
- Ability to multi-task
- Meets departmental and regulatory deadlines
- Good organization skills
- Attention to detail
- Detail oriented
- Loan Closing
- Teller Support
Timeline
Personal Banker
U.S. Bank
03.2024 - 04.2024
Credit Assistant
Farmers Bank of Kansas City
11.2022 - 02.2024
Residential Closer III
Fidelity Bank
06.2019 - 09.2022
Mortgage Processor
Home Direct BOK Financial Corporation
06.2017 - 03.2019
Doc Prep
Commerce Bank - Overland Park, Kansas
04.2016 - 06.2017
Personal Banker
Bank Midwest
05.2013 - 04.2016
Universal Banker
U.S. Bank - Overland Park, KS
05.2012 - 04.2013
Associate of Applied Science - Field of Psychology
Mercer County Community College