Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Jazmine Toney
Douglasville,GA
Summary
Overview
9
years of professional experience
Work History
U.S. Bank
Personal Banker
12.2022 - 07.2023
Job overview
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
TTEC
Benefit Verification Specialist
11.2019 - 12.2021
Job overview
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Implemented open enrollment system to streamline benefits processes for employees.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Kelley Services
Customer Service Manager
03.2020 - 08.2021
Job overview
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service staff performance and provided constructive feedback.
Chanel
Customer Service Team Lead
07.2018 - 02.2020
Job overview
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Stitch Fix
Customer Care Representative
02.2016 - 04.2018
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Progressive
Customer Care Representative
01.2014 - 02.2016
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
South Cobb High SchoolAustell, GA
High School Diploma
05.2013
University Overview
Skills
- CRM Software
- Call Center Operations
- Customer Satisfaction
- Anti Money Laundering (AML)
- Membership Inquiries and Renewals
- Strong problem solving skills
- Effective communication skills
- Strong decision-making and analytical abilities
- Team player
- Effective Written and Verbal Communication
- High-Volume Call Environments
- Telephone Etiquette
- Collaborative Environments
- Excellent Written and Oral Communication
- Invoice Preparation and Processing
- Order and Refund Processing
- Communications Strategies
- Trained in Salesforce
Accomplishments
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 25 staff members.
Availability
See my work availability
Not Available
Available
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friday
saturday
sunday
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afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Personal Banker
U.S. Bank
12.2022 - 07.2023
Customer Service Manager
Kelley Services
03.2020 - 08.2021
Benefit Verification Specialist
TTEC
11.2019 - 12.2021
Customer Service Team Lead
Chanel
07.2018 - 02.2020
Customer Care Representative
Stitch Fix
02.2016 - 04.2018
Customer Care Representative
Progressive
01.2014 - 02.2016
South Cobb High School
High School Diploma
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