Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Maurice Robinson

Maurice Robinson

Aurora,CO

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Client Relationship Consultant

U.S. Bank
05.2023 - Current
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Balanced teller drawers and ATM cash.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Educated customers on features and benefits of banking products and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Food Runner

Gaylord Resort And Convention Center By Marriott
03.2022 - 05.2023
  • Greeted customers and provided outstanding customer service.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Greeted customers and provided menus upon arrival to dining room.

Courtesy Clerk

King Soopers
01.2022 - 02.2023
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Returned unwanted items to correct store locations and restocked shelves.

New Account Representative

Young Americans Bank
06.2021 - 09.2022
  • Set up new customer accounts and updated existing profiles with latest information.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Responded to customer inquiries regarding new accounts and account services.
  • Provide Financial Education for youth and young adults up to the age of 21.
  • Perform Processing Functions associated and in alignment with backroom operations.

Data and Community -Outreach Analyst Intern

Gary Community Ventures
06.2020 - 04.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Design and Implement Processes and Methods to Collect Insight revolving around Community Needs.
  • Presentation Skills, to articulate findings in power point presentations and engaging Conversation.

Education

Bachelors - Early Childhood Education

Metropolitan State University of Denver
Denver, CO
05-2027

Real Estate

Community College of Aurora
Aurora, CO
12-2023

High School Diploma -

Empower Community High School
Aurora, CO
05-2023

Skills

  • Communication facilitation
  • Process facilitation
  • Presentations
  • Group Discussion
  • Curriculum design
  • Online learning platforms
  • Meeting management
  • Task delegation
  • Advocacy
  • Community outreach
  • Community building

Affiliations

Youth Partnership for Health-

UpRise Colorado

Mardale Jay Youth Empowerment center

Peace Iz 4 Me

C.B.B.S

LIVBY10

Teach For America

Rise Colorado

Empower Community High School

Colorado Black Arts Festival

Timeline

Client Relationship Consultant

U.S. Bank
05.2023 - Current

Food Runner

Gaylord Resort And Convention Center By Marriott
03.2022 - 05.2023

Courtesy Clerk

King Soopers
01.2022 - 02.2023

New Account Representative

Young Americans Bank
06.2021 - 09.2022

Data and Community -Outreach Analyst Intern

Gary Community Ventures
06.2020 - 04.2021

Bachelors - Early Childhood Education

Metropolitan State University of Denver

Real Estate

Community College of Aurora

High School Diploma -

Empower Community High School

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