Arquentez Demps
Orlando,FL
Summary
Driven to complete any task that is required and demonstrate leadership through personal behavior, as well as the ability to effectively prioritize important task while maintaining a positive demeanor.
Overview
10
10
years of professional experience
Work History
Order Management Specialist, Customer Support
IKEA
07.2020 - Current
- Communicated with customers to address order inquiries, changes and cancellations.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Ensured compliance with regulatory requirements through diligent record-keeping and adherence to established protocols.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Technical Customer Support Specialist
Charter Spectrum
11.2019 - 06.2020
- Generated reports to track performance and analyze trends.
- Improved team performance by sharing technical knowledge and best practices during training sessions.
- Provided exceptional customer service, consistently exceeding performance metrics in various areas.
- Installed, configured and maintained computer systems and network connections.
- By continuously updating personal knowledge of industry trends, provided relevant solutions tailored to clients'' needs.
Assistant Merchandiser, Customer Support
H&M Clothing
05.2014 - 10.2019
- Developed strong relationships with store managers to gather feedback on merchandise mix and address specific needs or concerns promptly.
- Updated pricing and signage to complete product displays and educate customers.
- Implemented sales strategies to generate leads and maximize profit margins.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Increased sales by effectively analyzing market trends and implementing strategic merchandising plans.
Education
High School Diploma -
Columbia High School
Lake City, FLSkills
- Effective communicator
- Skilled at staying current with contemporary trends
- perform well in high pressure situations
- quick ability to acquire knowledge
- Skilled in demonstrating leadership through personal action
Accomplishments
My Team and I achieved a flawless record of error-free performance due to our efficient and meticulous adherence to procedures, resulting in us being ranked as the top team in the country for three connective years
Timeline
Order Management Specialist, Customer Support
IKEA
07.2020 - Current
Technical Customer Support Specialist
Charter Spectrum
11.2019 - 06.2020
Assistant Merchandiser, Customer Support
H&M Clothing
05.2014 - 10.2019
High School Diploma -
Columbia High School