Rhianna (Arri) Gibbs
Spring Hill,TN
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Experienced in multiple office settings assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, maintaining office cleanliness and keeping accurate records. Attentive and accurate when entering information and keeping organized filing systems.
Overview
5
5
years of professional experience
Work History
Owner-Operator
Sleek Hair Co. LLC
05.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Implemented marketing strategies to increase brand awareness and attract new customers
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules
- Confirmed appointments, communicated with clients, and updated client records
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately
Receptionist
Dr. Lee Palmer DDS
04.2024 - 05.2024
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
- Answered incoming calls, directing clients to individuals addressing specific needs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Acted as first point of contact and set appointments for prospective clients
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation
Server
Chop House
03.2022 - 09.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Receptionist
Uncle Classic Barber Shop
01.2022 - 04.2022
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing
- Boosted salon revenue by upselling salon products and services during appointment bookings
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations
- Processed payments accurately, handling cash transactions and balancing daily sales reports
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments
- Confirmed appointments, communicated with clients, and updated client records
Server
Waffle House
01.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Cosmetology -
Paul Mitchell the School
Murfreesboro, TN04.2023
High School Diploma -
Renaissance High School
Franklin, TN05.2020
Skills
- Multitasking Abilities
- Good Telephone Etiquette
- Time Management
- Document Management
- Task Prioritization
- Data inputting
- Computer Skills
- Spreadsheet tracking
- Attention to Detail
- Customer/Client relations
- Schedule Management
- Inventory Management
- Records Management
- Web Development
- Schedule management
Timeline
Receptionist
Dr. Lee Palmer DDS
04.2024 - 05.2024
Owner-Operator
Sleek Hair Co. LLC
05.2023 - Current
Server
Chop House
03.2022 - 09.2022
Receptionist
Uncle Classic Barber Shop
01.2022 - 04.2022
Server
Waffle House
01.2020 - 01.2022
High School Diploma -
Renaissance High School
Cosmetology -
Paul Mitchell the School
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