Arriana Grames
Fort Wayne,IN
Summary
Dedicated customer service professional with expertise in problem resolution and active listening. Proven track record in enhancing customer satisfaction and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Petware House
Fort Wayne, IN
12.2025 - Current
- Assisted customers with product inquiries, ensuring satisfaction and timely resolution.
- Developed and maintained strong relationships with clients, contributing to increased repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Operations Manager
Michaels Arts and Crafts
Fort Wayne, IN
05.2022 - 11.2025
- Trained and mentored team members on operational best practices and safety protocols.
- Streamlined inventory management processes to enhance stock accuracy and minimize discrepancies.
- Monitored daily operations to ensure compliance with company policies and industry standards.
- Coordinated scheduling and staffing to optimize resource allocation during peak times.
- Analyzed sales data to identify trends, informing inventory purchasing decisions.
- Fostered a collaborative team environment, encouraging open communication and problem-solving among staff.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Retail Sales Associate
Oreilly Auto Parts
Fort Wayne, IN
05.2018 - 05.2019
- Assisted customers in locating and selecting automotive parts, enhancing overall shopping experience.
- Maintained product displays and inventory organization to ensure optimal merchandising standards.
- Processed customer transactions accurately using point-of-sale systems to improve efficiency.
- Provided knowledgeable advice on automotive products, fostering customer loyalty and repeat business.
- Conducted regular inventory checks to minimize stock discrepancies and enhance supply chain accuracy.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
New Tech Academy At Wayne High School
Fort Wayne, IN05-2018
Skills
- Customer service
- Data entry
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Conflict resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
Petware House
12.2025 - Current
Operations Manager
Michaels Arts and Crafts
05.2022 - 11.2025
Retail Sales Associate
Oreilly Auto Parts
05.2018 - 05.2019
High School Diploma -
New Tech Academy At Wayne High School