Arriana Miller
Advocate Aurora Healthcare
Appleton,WI
11
years of professional experience
Organized Pre-Service Scheduler with over five years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Additional three years of experience in sales in a retail setting.
Work History
Pre-Service Scheduler I
3 Years 3 Months- Problem solving in a high profile, high stress area, working independently to set and meet deadlines and prioritize work. Accurately collects analyzes and records demographic insurance/financial and clinical data from multiple sources and obtains other information necessary for scheduling and registration. Coordinate scheduling of appointments for all outpatient diagnostic testing and procedures for Advocate Aurora Health to best meet the patient and department needs. Accurate utilization of computerized central scheduling system to provide customers with timely courteous and proficient scheduling. Receive and transcribe faxed orders from OnBase to EPIC identifying required fields for proper imaging order. Reaching out to appropriate provider/department when order is incorrect or missing information.
Patient Service Representative II
1 Year 9 Months- Greeted and assisted patients with check-in procedures. Entered patient demographic and insurance data into electronic medical record system (EPIC). Verified patient insurance eligibility and entered patient information into system. Answered incoming calls and scheduled TCC appointments. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Took copayments and compiled daily financial records. Built and maintained positive working relationships with patients and staff.
Entrance Screener
8 Months- Welcomed patients to the building and guided them to their appointments. Ask patients and visitors if they are experiencing symptoms of Covid-19 and if they've had exposure. Transport patients to appointments. Sanitize doors, tables, railings, wheelchairs, and sanitizing stations.
Sales Representative
8 Months- Maintained well-stocked sales floor by zoning merchandise, replenishing inventory, and organizing presentation standards. Supported visual merchandising updates to highlight featured products, seasonal assortments, and promotional signage. Resolved guest concerns promptly, ensuring positive shopping experiences and consistent service recovery. Collaborated with team members to meet daily sales goals, prioritize workload, and maintain floor readiness. Shipment processing, recovery fulfillment/ general merchandising. Putting orders together and running them out to guests.
Sales Associate
1 Year 11 Months- Create the best customer service to our customers by giving her a bra journey and inspiring throughout all categories. Perform measurements on the floor or fitting room. Coach associates on segment expectations and promotions. Performing floor set’s and shipment processing.
Sales Associate
1 Year- Processed transactions accurately using point-of-sale systems and handled cash, credit, and returns. Maintained visual merchandising standards by folding, zoning, and restocking sales floor displays. Supported shipment processing, inventory organization, and stockroom replenishment activities. Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
7 Months- Processed transactions accurately using point-of-sale systems and handled cash, credit, and returns. Assisted customers with returns, exchanges, and order inquiries using store policies. Rotated stock and restocked shelves to maintain product availability and store appearance. Maintained visual merchandising standards by folding, zoning, and restocking sales floor displays. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Stocked, tagged and displayed merchandise as required. Supported shipment processing, inventory organization, and stockroom replenishment activities. Resolved customer concerns promptly to support satisfaction and repeat business.
Desk Receptionist
1 Year 8 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Assisted students and guests with campus information, forms, and office procedures. Processed mail, deliveries, and incoming documents while maintaining organized reception records. Answered phone promptly and directed incoming calls to correct offices. Handled cash transactions and maintained sales and payments records accurately. Kept accounts in balance and ran daily reports to verify totals. Clean office area and supervise students in the area.
Housekeeping
1 Year- Maintained guest rooms and public areas to brand cleanliness standards. Inspected linens, amenities, and supplies for readiness and replenishment. Sanitized bathrooms, surfaces, and high-touch areas following safety procedures. Organized housekeeping carts, closets, and supply inventories for efficient workflow. Reported maintenance issues promptly to support room readiness and guest satisfaction
Crew Member
2 Years 10 Months- Coordinated drive-thru, front counter, and kitchen workflows to maintain fast, accurate service. Prepared menu items following food safety, quality, and portioning guidelines. Handled cash register transactions and resolved customer orders with accuracy and professionalism. Maintained clean, sanitized work areas, equipment, and dining spaces throughout shift. Trained new crew members on food preparation, service standards, and station procedures. Adapted quickly to peak rush periods while keeping service consistent and efficient.
Education
High School Diploma
Skills
Microsoft Office
Organized
Multitasking Abilities
Time Management
Teamwork
Patient Advocacy
Timeline
Pre-Service Scheduler I
Advocate Aurora Healthcare
07.2023 - CurrentRead More
Patient Service Representative II
Advocate Aurora Healthcare
10.2021 - 07.2023Read More
Sales Representative
Target
02.2021 - 10.2021Read More
Entrance Screener
Advocate Aurora Healthcare
02.2021 - 10.2021Read More
Sales Associate
Windsor Fashions
04.2019 - 04.2020Read More
Sales Associate
Victoria Secret
03.2019 - 02.2021Read More
Sales Associate
Forever 21
08.2018 - 03.2019Read More
Desk Receptionist
Fox Valley Technical College
08.2018 - 04.2020Read More
Housekeeping
Best Western Premier
08.2017 - 08.2018Read More
Crew Member
McDonald's
10.2015 - 08.2018Read More
Oshkosh West Highschool
High School Diploma
Read More