Courtney Prelwitz
Appleton,WI
Summary
Efficient Service Scheduler known for high productivity and ability to complete tasks swiftly. Possess specialized skills in appointment coordination, resource allocation, and customer communication management. Excel in time management, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Pre Service Scheduler
Agnesian HealthCare
Fond du Lac, Wisconsin
10.2025 - 10.2026
- Scheduled patient appointments across Agnesian HealthCare clinic calendars, ensuring optimal use of provider time.
- Coordinated provider schedules with nursing and front desk teams to streamline appointment flow.
- Managed daily operations of software systems such as EPIC, Cisco, Web Ex, Microsoft Teams, and Microsoft Outlook for scheduling efficiency.
- Verified insurance details before appointment booking and updates.
- Updated electronic medical records with accurate scheduling information.
- Rescheduled visits based on provider changes and patient requests.
- Answered scheduling calls with clear, courteous patient communication.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Implemented strategies for improving efficiency in scheduling processes.
Patient Service Representative
Advocate Aurora Health
Green Bay, WI
10.2020 - 07.2025
- Scheduled and confirmed appointments for multiple providers, optimizing clinic workflow.
- Answered incoming calls in a professional manner.
- Addressed patient concerns professionally, resulting in increased satisfaction ratings.
- Maintained accurate and up-to-date patient records in EPIC, ensuring data integrity and compliance.
- Verified insurance coverage and obtained authorizations, reducing billing discrepancies.
- Verified insurance coverage and updated demographic information in patient records
- Registered patients efficiently using Advocate Aurora Health systems. using Advocate Aurora Health scheduling and registration systems
- Answered patient calls promptly to address inquiries and provide assistance. and resolved basic service questions
- Collaborated with healthcare providers to streamline referrals and access to specialized treatments.
- Protected patient information following HIPAA and Advocate Aurora Health policies
Member Service Representative II
Network Health
Menasha, WI
12.2018 - 09.2020
- Handled over 60 member interactions daily, providing information on claims, deductibles, and co-pays.
- Managed 60+ daily member interactions, addressing inquiries on claims, deductibles, and co-pays.
- Employed insurance software tools to document and efficiently process member requests.
- Utilized insurance software tools to document and process member requests efficiently.
- Distributed insurance documents, including policy details and renewal notices.
- Followed up on inquiries and claims to ensure timely resolution and enhance customer satisfaction.
- Supported onboarding and training of new customer service staff.
Member Service Representative II
Humana
Green Bay, WI
08.2017 - 11.2018
- Delivered exceptional customer service to policyholders, resolving inquiries and explaining insurance policies.
- Managed high call volume by addressing policy, claim, and billing questions.
- Resolved escalated complaints through thorough investigation and appropriate solutions.
- Resolved escalated complaints through thorough investigation and tailored solutions to enhance customer satisfaction.
- Maintained detailed records of customer interactions in CRM systems.
- Completed ongoing training to remain knowledgeable about industry regulations and products, ensuring compliance and informed customer interactions.
Office Assistant/Secretary and Receiving Dock
Camelot Paper
Appleton, WI
05.2016 - 07.2017
- Streamlined office and warehouse operations by performing administrative and logistical tasks.
- Oversaw office supplies and inventory management, contributing to operational efficiency.
- Supported office and warehouse operations through administrative and logistical tasks.
- Inspected incoming shipments for accuracy and proper documentation.
- Collaborated with purchasing to resolve order discrepancies.
- Maintained organized warehouse environment and implemented quality control measures.
- Maintained an organized warehouse environment and implemented quality control measures.
- Operated forklifts and pallet jacks for material handling.
Inside Sales & Customer Service
Fastenal
Mandan, ND
10.2011 - 04.2016
- Cultivated client relationships and managed sales activities through effective communication and in-depth product knowledge.
- Strengthened customer relationships through proactive communication and engaging product demonstrations.
- Handled high inbound call volume, providing solutions and product information.
- Resolved customer complaints promptly, ensuring satisfaction.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Enhanced product knowledge through ongoing training, improving sales effectiveness.
Education
High School Diploma -
Shawano Community High School
Shawano, WI 09.2005 - 06.2009
Skills
- Epic scheduling
- Appointment scheduling
- Healthcare registration
- Electronic Health Records
- EPIC Electronic Health Records
- Claims management
- Claims processing
- Patient service
- Patient Relations
- Appointment coordination
- Workflow optimization
- Time management
- Data Entry & Management
- Microsoft Office Suite
- Clear communication
- Problem solving
- Attention to detail
- Team collaboration
- Healthcare Coordination
- Call Management
- Medical Terminology
- Medical Terminology
- Claims management
Accomplishments
- Consistently maintained high accuracy in updating patient records in EPIC, reducing billing errors.
- Enhanced patient satisfaction scores through prompt resolution of concerns and effective communication.
- Streamlined appointment scheduling processes, improving efficiency and patient access to care.
Personal Information
Title: PATIENT SERVICE SPECIALIST
Timeline
Pre Service Scheduler
Agnesian HealthCare
10.2025 - 10.2026
Patient Service Representative
Advocate Aurora Health
10.2020 - 07.2025
Member Service Representative II
Network Health
12.2018 - 09.2020
Member Service Representative II
Humana
08.2017 - 11.2018
Office Assistant/Secretary and Receiving Dock
Camelot Paper
05.2016 - 07.2017
Inside Sales & Customer Service
Fastenal
10.2011 - 04.2016
High School Diploma -
Shawano Community High School
09.2005 - 06.2009