Kiara Coleman
Dayton,OH
Summary
Dedicated Patient Service Representative at UC Health with expertise in HIPAA compliance and insurance verification. Proven ability to foster trust through effective communication and conflict resolution. Skilled in using Epic for appointment scheduling, ensuring patient confidentiality while enhancing the overall patient experience. Committed to delivering exceptional care in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
UC Health
Cincinnati, OH
11.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
Direct Support Professional
ViaQuest Inc
Dayton, OH
03.2022 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Medical Office Administrative Assistant
Digestive Specialists
Springboro, OH
02.2023 - 05.2024
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
Patient Access Representative
Premier Health
Dayton, OH
07.2022 - 02.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Caregiver
Carlyle House
Kettering, OH
01.2020 - 06.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Wayne HighSchool
Huber Heights, OH05-2020
High School Diploma -
Miami Valley Career Tech
Englewood, OH05-2020
Skills
- HIPAA compliance
- Insurance verification
- Patient registration
- Epic scheduling
- Office administration
- Patient documentation
- Effective communication
- Team collaboration
- Customer service
- Conflict resolution
- Active listening
- Organizational skills
- Problem solving
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical billing
- Interpreting physician orders
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Medical filing
Timeline
Patient Service Representative
UC Health
11.2024 - Current
Medical Office Administrative Assistant
Digestive Specialists
02.2023 - 05.2024
Patient Access Representative
Premier Health
07.2022 - 02.2023
Direct Support Professional
ViaQuest Inc
03.2022 - 11.2024
Caregiver
Carlyle House
01.2020 - 06.2021
High School Diploma -
Wayne HighSchool
High School Diploma -
Miami Valley Career Tech