Lynette Flores
Las Vegas,NV
Summary
Dedicated customer service and healthcare support professional with a strong track record in enhancing patient satisfaction through effective communication and accurate data management. Skilled in navigating healthcare systems, and ensuring compliance with industry standards. Adept at improving workflow efficiency and fostering positive patient interactions.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Quest Diagnostics
04.2025 - 04.2026
- Provided insurance information and scheduled appointments, ensuring patient confidentiality and adherence to HIPAA regulations.
- Managed patient inquiries and scheduled appointments efficiently to ensure timely service delivery.
- Assisted in verifying patient insurance information, improving accuracy of billing processes.
Pharmacy Care Coordinator
Elevance Health Companies Inc
03.2024 - 08.2024
- Collaborated with healthcare providers to enhance clinical workflows, improving efficiency and patient satisfaction.
- Coordinated medication therapy management programs to optimize patient outcomes.
- Developed and maintained relationships with healthcare providers to ensure seamless care transitions.
Pharmacy Care Coordinator
Steinberg Diagnostics
03.2023 - 08.2023
- Managed patient scheduling and data entry, coordinating with healthcare entities to ensure accuracy and improve patient experiences.
- Analyzed prescription data to identify trends and improve service delivery.
- Educated patients on medication adherence and health management strategies.
Guest Reservations
Caesars Entertainment
03.2022 - 10.2022
- Enhanced guest satisfaction through personalized travel recommendations and efficient reservation management.
- Handled confidential information responsibly, safeguarding sensitive data related to guest reservations and payments.
- Managed guest reservations accurately, ensuring optimal room allocation and customer satisfaction.
Customer Service Representative
22nd Century Technologies
09.2021 - 12.2021
- Delivered COVID test results and processed data entry requests, supporting schools and organizations with accurate records.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Managed customer accounts, updating information and addressing discrepancies promptly.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06-1997
Skills
- Effective Communication
- Customer Relationship Management
- Healthcare Systems Navigation
- HIPAA Compliance
- Problem Solving
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Medical terminology
- Patient greeting
- Medical insurance
Certification
Introduction to cash accounting
Accounting Basics
Financial Accounting Basics
Fundamentals of Accounting
Getting started with Quickbooks Pro
Master the Double-Entry Accounting System
Timeline
Patient Service Representative
Quest Diagnostics
04.2025 - 04.2026
Pharmacy Care Coordinator
Elevance Health Companies Inc
03.2024 - 08.2024
Pharmacy Care Coordinator
Steinberg Diagnostics
03.2023 - 08.2023
Guest Reservations
Caesars Entertainment
03.2022 - 10.2022
Customer Service Representative
22nd Century Technologies
09.2021 - 12.2021
High School Diploma -
John F. Kennedy High School