Open To Work
Tricia Key
Mercy Fitzgerald Hospital
Lansdowne,PA
2
years of post-secondary education
25
years of professional experience
Resourceful Lead Patient Access Representative known for productive and efficient task completion. Possess specialized skills in patient registration, insurance verification, and healthcare billing processes. Excel in communication, problem-solving, and time management, ensuring seamless operations in fast-paced environments.
Work History
Patient Service Representative
5 Years 4 Months- Registered patients at Mercy Fitzgerald Hospital using Epic and hospital intake workflows.
- Verified insurance coverage and collected demographic information for patient records.
- Scheduled appointments and coordinated patient visits with clinical departments.
Lead Patient Access Representative
19 Years 2 Months- Led patient registration workflows for University of Pennsylvania outpatient clinics.
- Verified insurance coverage and benefits using Epic and payer systems.
- Scheduled patient appointments across multiple Penn Medicine service lines.
Education
Associates Degree - Medical Assistance Technology
Skills
Epic patient registration
Insurance benefits verification
Insurance benefits verification expertise
Appointment scheduling
Patient intake
Payer systems
Patient check-in
Payment processing
Fee collection
Eligibility determination
Insurance billing
HIPAA compliance
Healthcare systems navigation
Records management
Clinic coordination
Revenue cycle
Customer service
Effective communication
Attention to detail
Team collaboration
Conflict resolution
Time management
Adaptable to change
Problem-solving techniques
Medical terminology
Medical terminology knowledge
Patient feedback analysis
Call screening
Complaint processing
Patient identity verification
Resource allocation
Strong leadership
Training and mentoring
Friendly and outgoing
Medical coding
Medical coding
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$45000/yr
Timeline
Patient Service Representative
Mercy Fitzgerald Hospital
06.2021 - CurrentRead More
Lincoln Technical Institute
Associates Degree from Medical Assistance Technology
09.2014 - 06.2016Read More
Lead Patient Access Representative
University of Pennsylvania
11.2001 - 01.2021Read More