Microsoft Office
Arriana Ocasio
Menasha,WI
Summary
Organized Pre-Service Representative with over two years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
3
3
years of professional experience
Work History
Pre-Service Representative I
Advocate Aurora Health
07.2023 - Current
- Problem solving in a high profile, high stress area, working independently to set and meet deadlines and prioritize work.
- Accurately collects analyzes and records demographic insurance/financial and clinical data from multiple sources and obtains other information necessary for scheduling and registration.
- Coordinate scheduling of appointments for all outpatient diagnostic testing and procedures for Advocate Aurora Health to best meet the patient and department needs.
- Accurately utilization of computerized central scheduling system to provide customers with timely courteous and proficient scheduling.
- Receive and transcribe faxed orders from OnBase to Epic. Identifying required fields for proper imaging order. Reaching out to appropriate provider/department when order is incorrect or missing information.
Patient Service Representative II
Aurora Medical Center
10.2021 - 07.2023
- Greeted and assisted patients with check-in procedures.
- Entered patient demographic and insurance data into electronic medical record system(EPIC).
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls and scheduled TCC appointments .
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Screener
Aurora Medical Center
02.2021 - 10.2021
- Welcomed patients to the building and guided them to their appointments
- Ask patients and visitors if experiencing symptoms of Covid-19 and if they've had an exposure
- Transport patients to appointments
- Sanitize doors, tables, railings, wheelchairs, and sanitizing stations.
Education
Diploma -
Oshkosh West High School
Oshkosh, WISkills
- Compassionate
- Organized
- Insurance verifying
- Multitasking Abilities
- Hardworking
- Teamwork
- 45 WPM
Software
Epic Systems
Timeline
Pre-Service Representative I
Advocate Aurora Health
07.2023 - Current
Patient Service Representative II
Aurora Medical Center
10.2021 - 07.2023
Screener
Aurora Medical Center
02.2021 - 10.2021
Diploma -
Oshkosh West High School