Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arriana Orozco

Oxnard,California

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual who is a fast learner and easily adaptable. Outstanding multitasker with in-depth knowledge of travel planning software. Excelled in multitasking and problem-solving, leading to smoother operations and increased efficiency.

Overview

2
2
years of professional experience

Work History

Front Desk Assistant

Channel Islands Boating Center
06.2024 - Current
  • Improved communication between departments with thorough documentation of guest requests or concerns for prompt resolution.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
  • Evaluated guest feedback regularly, proposing procedural changes to address common concerns and improve overall satisfaction rates.

Instructor

Parker-Anderson Enrichment
09.2023 - Current
  • Promoted classroom safety, collaboration, and best practices.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Increased student participation via engaging lectures and assignments.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.

Server

Cracker Barrel Restaurant
11.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Associate of Arts - Political Science

California State University - Channel Islands
Camarillo, CA
05.2001 -

High School Diploma -

Hilmar High School
Hilmar, CA
05.2001 -

Skills

Listening Skills

Problem-solving skills

Maintaining cleanliness

Customer Service

Time Management

Complaint resolution

Initiative and Proactivity

Languages

Spanish
Limited Working

Timeline

Front Desk Assistant

Channel Islands Boating Center
06.2024 - Current

Instructor

Parker-Anderson Enrichment
09.2023 - Current

Server

Cracker Barrel Restaurant
11.2022 - Current

Associate of Arts - Political Science

California State University - Channel Islands
05.2001 -

High School Diploma -

Hilmar High School
05.2001 -

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Arriana Orozco