Natalie Bartlett
bridgeport ,wv
Summary
Developed strong customer service and organizational skills in fast-paced environment, including handling administrative tasks and managing client interactions. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively. Focused on creating positive experiences and ensuring efficient operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Tuscan Sun Spa & Salon
Clarksburg, WV
06.2023 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling for spa services, enhancing client satisfaction and operational efficiency.
- Utilized booking software to maintain accurate records of appointments and customer interactions.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Collaborated with team members to maintain cleanliness and organization of reception area.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Host
Longhorn Steakhouse
Bridgeport, WV
02.2023 - 06.2023
- Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
- Managed reservation system, optimizing seating arrangements during peak hours for efficiency.
- Coordinated with kitchen staff to communicate guest preferences and special requests accurately.
- Trained new hosts on procedures, enhancing team performance and service quality.
- Assisted in maintaining cleanliness of the host area, promoting a welcoming environment for guests.
- Collaborated with management to streamline front-of-house operations, reducing wait times for guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Certificate of Technical Studies - Cosmetology
United Technical Center
Clarksburg, WV05-2026
High School Diploma -
Bridgeport High School
Bridgeport, WV05-2025
Skills
- Excellent communication
- Problem-solving skills
- Time management
- Scheduling appointments
- Attention to detail
- Maintaining cleanliness
- Administrative skills
- Multitasking and organization
- Complaint resolution
- Documentation and recordkeeping
- Appointment setting
- Listening skills
Certification
- Certified Amika Pro Smooth over Frizz-Fighting Salon Only Services on 2/7/2025
- Certified Olaplex Professional on 4/30/2025
- Certified Pravana Online Color Certification on 2/19/2025
- Certified Shear Haven Domestic Violence Training on 2/18/2025
Timeline
Front Desk Assistant
Tuscan Sun Spa & Salon
06.2023 - Current
Host
Longhorn Steakhouse
02.2023 - 06.2023
Certificate of Technical Studies - Cosmetology
United Technical Center
High School Diploma -
Bridgeport High School