Arrianna Osborne
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to providing exceptional guest service by ensuring safety, respect, and trust in every interaction. Engages proactively with customers, utilizing strong communication skills to foster a welcoming environment. Focused on delivering memorable experiences that prioritize customer satisfaction.
Overview
10
10
years of professional experience
Work History
QSR
Universal Orlando
Orlando
03.2025 - Current
- Operated cash register and POS system while preparing food items
- Utilized Star Skills to enhance customer communication
- Followed operational policies and procedures to maintain workflow
- Completed paperwork accurately to support compliance and operational efficiency
Guest Service Representative & Financial Counselor
Orlando Health
Orlando
08.2023 - 10.2024
- Prioritized customer service across all work areas to enhance patient satisfaction
- Maintains current knowledge of hospital personnel, department and
their locations - Displays caring attitude and sensitivity to the needs/concerns of
customers - Delivered essential information to hospital team members to support operations
Youth Assistant
Patmos Chapel
Apopka
01.2016 - 12.2022
- Assisting Youth Pastor in plans, post, and engagement
- Engaged youth to gather feedback on events and general opinions
- Keeping record of new members, phones numbers, payments, and
scheduling zoom calls or meeting with Senior Pastor or leaders. - Maintaining a positive attitude, builds relationships and adjusting to
change
Patient Care Technician
Advent Health
Winter Park
03.2020 - 12.2020
- Prioritized customer service across all work areas to enhance satisfaction
- Proactively engages with customers, reads cues and responds effectively
- Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
- Ensured compliance with safety protocols in the workplace
Education
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
Manchester, NH05-2026
Associate of Arts - General Education
Valencia Community College
Orlando, FL01-2021
Diploma - High School
East River High School
Orlando, FL01-2020
Skills
- Healthcare administration
- Team leadership
- Customer service
- Patient engagement
- MS office
- Time Management
- Regulatory compliance
- Interpersonal skills
- Organization Management
- Collaboration
- Critical Thinking
- Interpersonal communication
Timeline
QSR
Universal Orlando
03.2025 - Current
Guest Service Representative & Financial Counselor
Orlando Health
08.2023 - 10.2024
Patient Care Technician
Advent Health
03.2020 - 12.2020
Youth Assistant
Patmos Chapel
01.2016 - 12.2022
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
Associate of Arts - General Education
Valencia Community College
Diploma - High School
East River High School