Arrién Seymore
Roanoke
Summary
Customer service specialist with proven ability to resolve inquiries and improve client experiences. Expertise in relationship building and retention strategies, leveraging industry knowledge to inform clients about product offerings. Demonstrated success in enhancing customer satisfaction and loyalty through effective communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
US Bank
Minneapolis
03.2023 - 02.2026
- Provides high quality customer service by responding to telephone and email inquiries, requests and problems.
- Resolved customer complaints promptly and efficiently.
- Resolved billing disputes by investigating issues and communicating with customers.
- Applied expertise in products and services to address customer inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained positive client relationships to enhance customer satisfaction.
- Resolved complex problems by collaborating with departments to deliver effective solutions for customer issues.
- Corrected payment errors through transaction reviews and record adjustments, ensuring accurate billing.
- Managed collection of deposits and payments to facilitate billing accuracy.
- Updated system with accurate order specifics and customer preferences to enhance service.
- Provided accurate information about products and services to customers.
Client Manager
First Data/Fiserv
Coral Springs
08.2016 - 02.2022
- I am the primary contact and act as the internal owner for a portfolio of Small and Medium Business Direct merchants.
- Facilitated client solution penetration and education, monitored accounts, reported on portfolio performance, and owned issue resolution.
- I also assist with build customized Business Review presentations which illustrate the client's financial health based on card volume vs industry as well as market trends.
- Supported retention and growth of vertical-aligned client portfolio, ensuring client satisfaction through relationship management.
- Proactively engaged clients to strengthen relationships and enhance revenue retention.
- I maintain clear and open communication regarding complex subject matter such as pricing models, funding, and compression management.
- Build and maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
- Educate customers on relevant industry information and provide training products, reporting, and self-service tools.
- Work in advanced systems daily to help resolve customer concerns.
- Systems, FDPOS, FDIS, Service360, Merchant Manager (MM), Merchant Service Center (MSC) Evolve, Card activation, FDR/3270, Genesys, ECS, CRM, MSA, Avaya One, BMC Remedy, Salesforce.
Enrollment Specialist
Convey Health solutions
05.2012 - 08.2016
- Provide member management solutions for the rapidly changing healthcare world.
- Process requests for Over the Counter (OTC) items received from health plan members via mail or phone call.
- Update account information such as billing options and changes of address or phone numbers.
- Facilitated mail requests for ID cards for beneficiaries, enhancing access to essential services.
- Educated members on supplemental OTC benefit details, including benefit amounts, available products, and coverage frequency.
- Accurately verify patient insurance coverage, benefits, and eligibility using systems and payer portals.
- Secured and monitored pre-authorizations for services based on payer guidelines.
- Identify primary and secondary insurance coverage to ensure proper coordination of benefits and avoid future claim denials.
- Maintain accurate and up-to-date documentation of insurance verification outcomes in the system, ensuring billing compliance.
- Collaborated with billing specialists and patients to resolve eligibility-related issues, claim holds, and denials.
- In collaboration with Operations team, maintain proprietary insurance-provider mapping database to ensure billing compliance.
- Notified patients of discrepancies in coverage or insurance eligibility issues, providing clear guidance and options.
- Conduct follow-up on pending insurance verifications to prevent delays in billing or service delivery.
- Use payer portals and other tools efficiently to confirm patient eligibility and verify coverage before appointments.
Dispatcher
Ecocomp
Fort Lauderdale
09.2011 - 01.2012
- Scheduled and dispatched workers, work crews, equipment, and service vehicles to locations based on customer requests, ensuring timely and accurate service.
- Relayed work orders, messages, and information between work crews, supervisors, and field inspectors using telephones or two-way radios to facilitate communication and workflow.
- Prepared and organized work orders to ensure efficient dispatching.
- Recorded and maintained files and records of customer requests, work performed, charges, expenses, and inventory to ensure accurate dispatch documentation.
- Arrange for necessary repairs in order to restore service and schedules.
Technical Support Engineer
Teleperformance
Fort Lauderdale
11.2008 - 01.2011
- Technical Support Agent for Following Companies AT&T, Sprint.
- Diagnosed and fixed problems with phones, modems, and routers to maintain service quality.
- Ensured service level compliance in account operations, maintaining high standards.
- Consistently met target goals over 4-week period, contributing to team success.
- Coached and mentored new agents, enhancing overall team performance.
- Developed creative solutions to improve services, processes, and results.
Education
High School Diploma -
Plantation High School
Plantation, fl06-2003
Skills
- Customer Service
- Customer engagement
- Client Management
- Account management
- Inquiry resolution
- Issue resolution
- Relationship development
- Customer profile management
- Payment processing
- Billing inquiries
- Transaction handling
- System proficiency
- Communication management
- Product knowledge
- Member management
- Portfolio reporting
- Consultant
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
Customer Service Representative
US Bank
03.2023 - 02.2026
Client Manager
First Data/Fiserv
08.2016 - 02.2022
Enrollment Specialist
Convey Health solutions
05.2012 - 08.2016
Dispatcher
Ecocomp
09.2011 - 01.2012
Technical Support Engineer
Teleperformance
11.2008 - 01.2011
High School Diploma -
Plantation High School