Arrington Thomas
Middle River,MD
Summary
Highly motivated professional with knowledge of principles and processes for providing customer and personal services. Excellent people and interpersonal skills to build effective relationships with all levels of professionals. I am ambitious, hardworking and committed to excellence my professional. I rank in the top 15 percentile in sales. I have excellent managerial experience and have the ability to coach mentor and monitored subordinates, excellent in remaining calm and able to meet and exceed deadlines.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Sports Zone
08.2009 - Current
- Discuss, advised, and assist in selection of appropriate research methods to satisfy customer requirements
- Calmed and counseled irate and difficult customers, clarifying their needs and recommending appropriate actions, thus enhancing customer loyalty, company reputation, and overall increase customer satisfaction
- Selected to assist with training for new hires
- Developing, training, coaching, motivating, retaining and evaluating agents
- Attending, following up and resolving customer complaints and questions
- Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job
- Communicating solutions, successes, and opportunities to the Manager of customer service
- Practicing and ensuring compliance with that of all the organization’s policies and procedures
- Served as acting supervisor when needed
- Manage a team of 13-15 individuals
- Responsible for helping in merchandising
- Responsible for opening and closing market
- Prepared daily sales reports and bank deposits
- Responsible for administration and control of financial transactions in retail environment
- Supervise all customer services, display merchandising, lottery sales, maintenance, sanitation and employee training.
Stock Room Manager
Shoe City
08.2004 - 08.2011
- Managing and motivating a team to increase sales and ensure efficiency
- Managing stock levels and making key decisions about stock control
- Analyzing sales figures and forecasting future sales volumes to maximize profits
- Analyzing and interpreting trends to facilitate planning
- Using information technology to record sales figures, for data analysis and forward planning
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Ensuring standards for quality, customer service and health and safety are met
- Resolving health and safety, legal and security issues
- Organizing special promotions, displays and events
- Attending and chairing meetings
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Initiating changes to improve the business, e.g
- Revising opening hours to ensure the store can compete effectively in the local market
- Dealing with sales, as and when required.
Education
Associate of Arts (A.A.) - Humanities and Social Sciences
Community College of Baltimore Country
Baltimore, MDSkills
- MS Excel, MS PowerPoint, MS Access, MS Word, MS Outlook, People Soft
- PC, Mac
- MS Windows 95/98/2000/2003/2007/2010/XP/
Timeline
Assistant Store Manager
Sports Zone
08.2009 - Current
Stock Room Manager
Shoe City
08.2004 - 08.2011
Associate of Arts (A.A.) - Humanities and Social Sciences
Community College of Baltimore Country