Arrionna Patrick
PONTOTOC,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
TTEC, REMOTE
07.2022 - Current
- Assisted providers with medical insurance related questions
- Determined medical procedures based on CPT codes
- Managed large amounts of incoming calls and emails
- Provided in and out network providers with medical claims’ status.
Service Representative
Support Services Group
01.2022 - 06.2022
- Documented customer correspondence to track requests, problems, and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Consulted with customers to resolve service and billing issues
- Answered inbound calls, chats, and emails to facilitate customer service.
Direct Support
Angel Homemaker Services
07.2021 - 01.2022
- Maintained a clean and well-organized environment for client happiness and safety
- Tracked and reported clients' progress based on observations and conversations
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Documented client progress in charts and logbooks.
Education
HIGH SCHOOL DIPLOMA -
PONTOTOC HIGH SCHOOL
PONTOTOC, MSSkills
- Telephone etiquette
- Training and development
- Patient education
- Empathy and compassion
- Active listening
- Adaptability and flexibility
- Effective communication
- Healthcare industry understanding
- Problem-solving abilities
- Professional demeanor
- HIPAA Compliance
- Customer Service
Timeline
Healthcare Customer Service Representative
TTEC, REMOTE
07.2022 - Current
Service Representative
Support Services Group
01.2022 - 06.2022
Direct Support
Angel Homemaker Services
07.2021 - 01.2022
HIGH SCHOOL DIPLOMA -
PONTOTOC HIGH SCHOOL