Cheyenne Arroyas
Casa Grande,AZ
Summary
Dynamic team leader with a proven track record at In-N-Out, excelling in customer service and employee training. Enhanced inventory management processes, reducing waste significantly. Skilled in communication and dispatch coordination, fostering a collaborative environment that drives productivity and quality assurance. Committed to delivering exceptional service and operational excellence.
Overview
4
4
years of professional experience
Work History
Team Lead
In-N-Out
Casa Grande, AZ
04.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service standards.
- Trained team members on best practices for customer service and food safety protocols.
- Implemented new inventory management processes to reduce waste and improve stock accuracy.
- Monitored employee performance, providing constructive feedback to enhance team productivity.
- Streamlined communication between front-line staff and management to address issues promptly.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Receptionist
JCPenney Salon
Casa Grande, AZ
09.2021 - 01.2023
- Greeted and assisted clients, providing exceptional customer service in a fast-paced salon environment.
- Managed appointment scheduling using salon management software to optimize daily operations.
- Maintained cleanliness and organization of the reception area to enhance client experience.
- Processed payments and handled cash transactions accurately, ensuring efficient checkout procedures.
- Collaborated with hairstylists to coordinate schedules and communicate special client requests effectively.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Dispatcher
Knight Towing & Repair
Casa Grande, AZ
11.2021 - 12.2022
- Coordinated dispatch operations to optimize response times for towing and repair services.
- Managed communication between clients and drivers, ensuring accurate information relay.
- Utilized GPS tracking systems to monitor vehicle locations and improve service efficiency.
- Assessed emergency situations to prioritize dispatching based on urgency and resources available.
Education
High School Diploma -
Alice S Paul Learning Center High School
Casa Grande, AZSkills
- Team leadership
- Customer service
- Inventory management
- Employee training
- Communication skills
- Appointment scheduling
- Confidential information management
- Dispatch coordination
- GPS tracking systems
- Time management
- Attention to detail
- Quality assurance
Timeline
Team Lead
In-N-Out
04.2023 - Current
Dispatcher
Knight Towing & Repair
11.2021 - 12.2022
Receptionist
JCPenney Salon
09.2021 - 01.2023
High School Diploma -
Alice S Paul Learning Center High School