Arryana Henderson

Loading and Unloading:Loaded delivery trucks by efficiently stacking boxes from conveyor belts, ensuring timely dispatch.

Lifted and moved parcels weighing up to 50 pounds and collaborated with team to manage heavier items using appropriate equipment.: Handled parcels weighing up to 50 pounds individually and collaborated with team to manage heavier items up to 150+ pounds using equipment.

Order Picking & Packing:Locate items in warehouse aisles using RF scanners or digital order management systems, then pack, tape, and label them for dispatch.

Inventory Handling: Restock shelves, assist with cycle counts, and report damaged goods or stock discrepancies.

Equipment & Dock Support: Operate material handling tools like pallet jacks or scanners, and help build or load pallets onto delivery trucks

Assisted customers with product inquiries and transactions to enhance shopping experience.

Maintained store cleanliness and organization to ensure safe environment for customers and staff.

Learned inventory management processes and assisted in stock replenishment efforts.

Supported team members during high-traffic periods to improve service efficiency.

Operated point-of-sale systems accurately to process transactions and returns.

Collaborated with colleagues to optimize product displays and promotional setups.

Enhanced customer satisfaction by providing efficient and courteous service on the sales floor.

Assisted management in achieving sales targets through effective merchandising techniques and visual displays.

Execute the MIC routine, oversee day-to-day store operations, and act as the main point of contact for staff and escalated customer issues.

Customer Service & Quality:Ensure fast service speeds, order accuracy, and high customer satisfaction, while quickly resolving guest complaints.

Food Safety & Cleanliness:Enforce food safety standards, handwashing protocols, uniform compliance, and routine zone walks/checklists.

Cash & Inventory Management: Handle safe drops, bank runs, register cash counts, open/close procedures, and assist with truck orders or nightly inventory.

Leadership & Team Coordination: Supervise and coordinate daily workflow for a team of 4–8 stockers, ensuring timely freight unloading and shelf replenishment across all grocery aisles.
Train new grocery team members on safety protocols, electric pallet jack operation, and company merchandising standards.

Merchandising & Store Standards: Build and maintain high-visibility endcaps, promotional displays, and ad-item features to drive weekly sales goals.
Enforce safety and sanitation standards on the sales floor and in storage areas, keeping aisles clear of debris and trip hazards for shoppers.
Perform routine price audits, shelf-tag updates, and facing/zoning to ensure 100% pricing accuracy.

Operations & Communication:Review communication logs, monitor labor and shift targets, and hand off smooth operations to the incoming shift manager

Training & Motivation:Train new crew members, coach staff on daily procedures, and inspire team performance.

Shift Management:Lead and coordinate the crew during a shift to ensure fast, accurate, and friendly customer service.

Area Supervision:Oversee specific restaurant zones—such as the kitchen, drive-thru, or front counter—and assign tasks to team members.

Quality & Safety Standards:Conduct food safety and equipment walk-throughs, check holding times, and maintain strict cleanliness and hygiene protocols

Store Operations & Leadership:Managed store operations and performed opening or closing procedures in absence of Store Manager. Team Supervision & Training:Supported hiring, scheduling, coaching, and training of associates to enhance customer service and product engagement. Sales & Customer Experience:Drove sales targets and monitored key performance indicators (KPIs) while greeting customers and resolving inquiries or complaints.

Visual Merchandising & Inventory:Maintain high-energy, engaging toy displays following company standards, receive shipments, and help control inventory and loss prevention.