Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arsenio Castillo Jr

Tucson,AZ

Summary

Dynamic Lead Scaffold Builder with extensive experience at BrandSafway, adept at enhancing team performance and driving safety compliance. Proven ability to foster strong relationships, resulting in increased customer loyalty. Skilled in scaffold erection techniques and mentoring, ensuring quality control and effective teamwork in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Lead Scaffold Builder

BrandSafway
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Associate

Sherwin-Williams Paint Store
06.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Chick-fil-A
09.2021 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Receiver

HomeGoods Distribution Center
06.2020 - 08.2021
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Conducted research to address shipping errors and packaging mistakes.

Education

Pueblo Highschool
Tucson, AZ
05.2020

Skills

  • Adaptable work approach
  • Efficient material handling
  • OSHA safety regulations
  • Continuous improvement mindset
  • Commercial construction experience
  • Quality control measures
  • Team coordination expertise
  • Strong leadership
  • Scaffold erection techniques
  • Industrial construction experience
  • Fall protection
  • Team relationships
  • Site cleanup
  • Power tools operation
  • Construction safety
  • Scaffolding erecting
  • Hazard identification
  • Heavy lifting
  • Managing materials
  • Relationship building
  • Personal protective equipment
  • Health and safety practices
  • First aid training
  • Confined space entry
  • Mentoring and training
  • Blueprint analysis
  • OSHA compliance
  • Preventive Maintenance
  • Troubleshooting
  • Safety regulations
  • Rigging skills
  • Coaching and training
  • Team oversight
  • Inspections
  • Scaffolding set up
  • Active communication
  • Permitting requirements
  • Structural analysis
  • Regulatory compliance
  • Hand tools operation
  • Safety practice observance
  • Comfortable at heights
  • Tool oversight
  • Physical activity
  • Scaffold erection
  • Able to lift number pounds
  • Rigging expertise
  • Material assessment
  • Scaffolding disassembly
  • Teamwork
  • Teamwork and collaboration
  • Carpentry and woodworking
  • Problem-solving
  • Time management
  • Hand and power tools
  • Attention to detail
  • General laborer
  • Flexible and adaptable
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Construction background
  • Organizational skills
  • Team collaboration
  • Active listening
  • Decision making and prioritization
  • Effective communication
  • Hand and power tool operation
  • Adaptability and flexibility
  • Decision-making
  • Safety compliance
  • Safety procedures
  • Team coordination
  • Commercial and residential jobs
  • Microsoft office

Timeline

Lead Scaffold Builder

BrandSafway
10.2023 - Current

Sales Associate

Sherwin-Williams Paint Store
06.2022 - 10.2023

Sales Associate

Chick-fil-A
09.2021 - 09.2022

Receiver

HomeGoods Distribution Center
06.2020 - 08.2021

Pueblo Highschool

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Arsenio Castillo Jr