Arsenio Foster
Henderson
Summary
Strategic Global Operations Leader with expertise in designing scalable programs, ensuring compliance, and enhancing employee experience. Skilled in developing playbooks, training materials, and data-driven strategies. Strong background in U.S. and international immigration, relocation, and employment law. Adept at cross-functional collaboration, vendor management, and process optimization to drive business growth.
Overview
11
11
years of professional experience
Work History
Global Senior Project Manager, Employee Strategy
IntouchCX
Las Vegas
01.2022 - 02.2025
- Designed and implemented a Global Mobility Playbook, providing clear policies, process flows, and compliance guidelines for international relocations, assignments, and flexible work arrangements.
- Partnered with immigration counsel and compliance teams to develop a structured immigration process that reduced visa processing time by 30% and ensured adherence to multi-state and global employment regulations.
- Created interactive training guides and job aids for employees and managers, improving understanding of mobility policies, relocation benefits, and work authorization requirements.
- Led a project to automate global mobility requests, reducing manual processing time by 40% while enhancing data integrity.
- Acted as the primary point of contact for mobility escalations, providing hands-on support to employees and business leaders facing relocation or work authorization challenges.
Global Senior Manager, Employee Experience
IntouchCX
Las Vegas
10.2019 - 01.2022
- Spearheaded the development of a global workforce mobility framework, standardizing relocation and assignment policies across eight countries.
- Led cross-functional teams to establish visa sponsorship guidelines and employment law compliance policies, ensuring smooth mobility transitions.
- Personally handled urgent immigration cases, expediting visa renewals and securing work authorizations for critical hires and internal transfers.
- Developed comprehensive relocation guides and toolkits, increasing employee satisfaction with mobility support by 25%.
- Partnered with finance and legal teams to create a tax compliance strategy for remote and mobile employees.
Employee Experience Country Manager
IntouchCX
Clearwater
07.2017 - 10.2019
- Launched structured immigration support programs, reducing visa processing delays by 50%.
- Created and rolled out a Relocation Policy Guide, streamlining processes for domestic and international transfers.
- Conducted training sessions on global mobility best practices for HR teams, improving case-handling efficiency.
- Developed tracking dashboards for global mobility cases, enabling real-time reporting and business insights.
- Managed HRIS and ticketing systems (Workday, Oracle, ServiceNow), ensuring accurate documentation and reporting of mobility cases.
Operations Manager
IntouchCX
Clearwater
01.2014 - 07.2017
- Directed large-scale customer support operations, leading a team of 366 employees across multiple support channels.
- Designed and implemented operational efficiencies that improved resolution times and employee experience.
- Spearheaded employee engagement and coaching initiatives, resulting in improved retention and performance.
- Developed playbooks, guides, and job aids to ensure clarity and consistency in global mobility policies and procedures.
- Designed and implemented structured global initiatives, supporting international relocations, remote work arrangements, and assignments.
Education
High School Diploma -
Tupelo High School
Tupelo, MS05-2007
Associate of Applied Science -
Northwest College
Senatobia, MSAssociate of Science - Pharmacology
Concorde Career College
Memphis, TNSkills
- Process Optimization & Compliance
- Playbooks & Training Development
- HRIS & Ticketing Systems
- Cross-Functional Collaboration
- Global Mobility Program Development
- Data Analysis & Reporting (SQL)
- Stakeholder Engagement
- Proficient in both Google Suite & MS Office Suite
- Cross Cultural Engagement & Team Connection
Timeline
Global Senior Project Manager, Employee Strategy
IntouchCX
01.2022 - 02.2025
Global Senior Manager, Employee Experience
IntouchCX
10.2019 - 01.2022
Employee Experience Country Manager
IntouchCX
07.2017 - 10.2019
Operations Manager
IntouchCX
01.2014 - 07.2017
High School Diploma -
Tupelo High School
Associate of Applied Science -
Northwest College
Associate of Science - Pharmacology
Concorde Career College
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