Summary
Overview
Work History
Education
Skills
Skills And Core Competencies
Timeline
Generic

Craig Schneider

Ft Myers

Summary

Dynamic and results-driven Financial and Operations Executive with a proven track record of optimizing business processes, leading high-performing teams, and implementing strategic initiatives for multi-million-dollar organizations. Adept at developing innovative solutions, leveraging analytics to drive business growth, and fostering strong client relationships. Expert in process improvement, regulatory compliance, and operational efficiency to enhance profitability and performance.

Overview

24
24
years of professional experience

Work History

Senior Client Account Executive

ServiceMac
02.2021 - Current
  • Cultivate and maintain client relationships to ensure superior portfolio performance and customer satisfaction
  • Gather and analyze client feedback to drive data-backed process improvements and enhance service delivery
  • Spearhead the implementation of specialized projects to expand business capabilities and align with corporate growth objectives
  • Oversee key performance indicators (KPIs), providing strategic insights to enhance operational efficiency and client success
  • Collaborate cross-functionally with internal teams and external partners to optimize resources and maximize profitability

Operations Manager

Robertson Anschutz and Schneid PLC
01.2020 - 01.2021
  • Directed back-office support functions for loan servicers and sub-servicers, ensuring seamless operations in loss mitigation, document retention, and bankruptcy services
  • Designed and implemented policies and procedures to enhance operational efficiency, compliance, and service excellence
  • Played a pivotal role in the development of innovative service offerings, expanding firm capabilities and client value

Assistant Vice President

Statebridge Company, LLC
01.2018 - 01.2020
  • Reported directly to the CEO, leading operations and executing strategic initiatives across multiple business units
  • Drove client relationship management and business development efforts, achieving a 10% revenue increase within one year
  • Established and enforced quality assurance guidelines, refining loss mitigation and collections processes to meet and exceed industry standards

High Risk Manager

Specialized Loan Servicing
01.2008 - 01.2018
  • Managed a high-risk portfolio, ensuring adherence to compliance requirements while optimizing operational efficiency
  • Engineered mediation and foreclosure strategies that significantly reduced investor costs and improved process timelines
  • Fostered collaboration between departments to streamline service quality, compliance, and customer engagement

Pulte Mortgage and Aurora Loan Servicing
01.2001 - 01.2007

Education

B.S. - Accounting

Colorado State University

Skills

  • Leadership & Team Development
  • Process Optimization & Compliance
  • Client Relationship Management
  • Financial & Operational Strategy
  • Project Implementation & Execution
  • Data Analysis & Performance Metrics
  • Company ambassador
  • CRM proficiency
  • Financial acumen
  • Performance tracking
  • Presentation skills

Skills And Core Competencies

  • Leadership & Team Development: Led and mentored teams of up to 40 employees, fostering a culture of performance excellence.
  • Process Optimization & Compliance: Expertise in regulatory compliance, operational risk management, and business process improvements.
  • Client Relationship Management: Strong ability to cultivate and maintain high-value business relationships, enhancing customer satisfaction and retention.
  • Financial & Operational Strategy: Skilled in financial planning, forecasting, and executing business strategies to drive sustainable growth.
  • Project Implementation & Execution: Proven success in managing and deploying high-impact initiatives that streamline operations and increase efficiency.
  • Data Analysis & Performance Metrics: Adept at leveraging analytics to inform decision-making and improve service delivery.

Timeline

Senior Client Account Executive

ServiceMac
02.2021 - Current

Operations Manager

Robertson Anschutz and Schneid PLC
01.2020 - 01.2021

Assistant Vice President

Statebridge Company, LLC
01.2018 - 01.2020

High Risk Manager

Specialized Loan Servicing
01.2008 - 01.2018

Pulte Mortgage and Aurora Loan Servicing
01.2001 - 01.2007

B.S. - Accounting

Colorado State University

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Craig Schneider