Arsenio Jordan
Jamaica,NY
Summary
Dedicated and empathetic Customer Service Representative with a strong background in psychology, committed to delivering exceptional customer experiences. Proven ability to meet key performance metrics, maintain high standards of phone etiquette, and effectively address consumer needs. Adept at managing inquiries, processing applications, and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative III
Maximus
New York
04.2023 - Current
- Address incoming calls from consumers, adhering to performance standards, procedures, policies, and protocols
- Process new health care coverage applications, life event changes, disenrollment requests, and other health care concerns
- Provide timely responses with expert phone etiquette and active listening
- Assist consumers with website navigation and troubleshoot issues via co-browse interactions
- Consistently meet quality assurance benchmarks and other key performance metrics.
Remote Phone Surveyor
CALLABORATE LLC
Remote
06.2020 - 06.2020
- Conducted inbound and outbound calls to investigate consumer opinions through surveys
- Collected and analyzed data to understand consumer behavior and preferences.
Security Guard
Allied Universal
New York
09.2019 - 09.2019
- Ensured the security of facilities by checking identification, escorting individuals, and removing unauthorized persons
- Recorded and documented various incident reports and conducted hourly building patrols.
Customer Service Representative
Raymour & Flanigan Furniture and Mattresses
Valley Stream
08.2018 - 08.2018
- Responded to customer requests, complaints, and questions about services
- Processed orders and returns, reviewed incoming orders, and maintained accurate inventory levels
- Inspected items for damage to ensure customer satisfaction.
Education
Associate's Degree - Psychology
LaGuardia Community College
04.2023
Skills
- Adaptability
- Excellent Communication
- Problem-solving aptitude
- Data Entry
- Self Motivation
- Inbound and Outbound Calling
Timeline
Customer Service Representative III
Maximus
04.2023 - Current
Remote Phone Surveyor
CALLABORATE LLC
06.2020 - 06.2020
Security Guard
Allied Universal
09.2019 - 09.2019
Customer Service Representative
Raymour & Flanigan Furniture and Mattresses
08.2018 - 08.2018
Associate's Degree - Psychology
LaGuardia Community College