Tamra Mudman
Ganado,AZ
Summary
Dynamic customer service representative with extensive experience in data management and team collaboration. Known for active listening and adaptability, consistently driving high levels of customer satisfaction and resolving complex issues.
Overview
32
32
years of professional experience
Work History
Customer Service Representative III
State of Arizona Department of Transportation
Window Rock , AZ
06.2020 - Current
- Processed vehicle registrations, title transfers, and state credentials efficiently and accurately.
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits and payments.
- Updated databases with new and modified customer data.
Correctional Officer
Navajo Nation Department of Corrections
Chinle , Arizona
06.2019 - 05.2020
- Monitored inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of cells and common areas for contraband and safety hazards.
- Collaborated with law enforcement and support services to ensure effective operations.
- Maintained communication with inmates to address concerns and facilitate conflict resolution.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Career Consultant
State of New Mexico Department of Workforce
Farmington , New Mexico
01.2017 - 03.2019
- Guided clients in identifying career goals and potential job paths.
- Facilitated workshops on networking strategies and job search techniques.
- Provided ongoing support to clients during their job search journeys.
- Maintained detailed records of client interactions and progress throughout consultations.
- Coached clients on resume writing, job search strategies, interviewing techniques, and networking tactics.
- Analyzed data collected from assessments such as aptitude tests or personality inventories.
Juvenile Correctional Officer
San Juan County Juvenile Services
Aztec , New Mexico
07.2011 - 08.2015
- Maintained accurate records of incidents and interactions with juveniles.
- Supervised youth during daily activities and ensured safety protocols were followed.
- Monitored facility environment to identify potential hazards or security risks.
- Developed positive relationships with inmates through constructive interactions while enforcing rules fairly.
- Attended court proceedings when required as an expert witness providing testimony related to an inmate's case.
- Monitored security cameras throughout the facility to ensure safety of staff and inmates.
Customer Service Associate
City of Farmington Utility Division
Farmington , New Mexico
08.2007 - 09.2010
- Assisted customers with utility account inquiries and billing questions.
- Processed utility payments and set up new accounts efficiently.
- Maintained accurate records of customer interactions and transactions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
Booking Supervisor
City of Farmington Police Department
Farmington , New Mexico
02.1994 - 08.2007
- Managed scheduling and transport logistics for detainees to court appearances.
- Updated and maintained booking records in compliance with department protocols.
- Trained new staff on booking procedures and departmental software systems.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Conducted regular performance evaluations for team members to ensure standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Some College (No Degree) - Certificate
United State Indian Police Academy
Artesia, NMHigh School Diploma -
Ganado High School
Ganado, AZSome College (No Degree) - Business Administration and Management
San Juan College
Farmington, NMSkills
- Customer complaint resolution
- Data management
- Payment processing
- Conflict de-escalation
- Strong teamwork
- Call center experience
- Team collaboration
- Active listening
- Problem solving
- Adaptability and flexibility
Timeline
Customer Service Representative III
State of Arizona Department of Transportation
06.2020 - Current
Correctional Officer
Navajo Nation Department of Corrections
06.2019 - 05.2020
Career Consultant
State of New Mexico Department of Workforce
01.2017 - 03.2019
Juvenile Correctional Officer
San Juan County Juvenile Services
07.2011 - 08.2015
Customer Service Associate
City of Farmington Utility Division
08.2007 - 09.2010
Booking Supervisor
City of Farmington Police Department
02.1994 - 08.2007
Some College (No Degree) - Certificate
United State Indian Police Academy
High School Diploma -
Ganado High School
Some College (No Degree) - Business Administration and Management
San Juan College