Arsenio Tennison
Roberta ,GA
Summary
Encouraging and analytical problem-solver with a unique set of talents contributing to effective team building, leadership, and motivation. Excellent customer relations aptitude and strong relationship-building skills for positive client connections. Proficient in independent decision-making and sound judgment, consistently making impactful contributions to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Manager
Checkers
Macon, GA
03.2020 - 01.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Shift Manager & Head Cook
Cracker Barrel
Wilmington, NC; Fayetteville, NC; Macon, GA
10.2018 - 03.2020
- Prepared meals and took into account customer food allergies
- Supervised all kitchen procedures
- Followed proper safe handling policies
- Sanitized equipment
- Prepped ingredient
- Maintain schedules budget per shift
- Manage inventory by analyzing supply levels, anticipating demand, and ordering new supplies.
- Ensure that supplies are kept in sanitary conditions and expired supplies are thrown away
- Ensure that health and safety protocols are in place and that the work environment is clean
- Lead communications between employees and corporate, and report on daily activities, sales, and issues
- Monitor expenses and labor cost
- Supervise employees' activities and performance
- Monitor tasks and activities given to employees per shift demands
- Create work schedules for employees and may ensure the right number and type of staff are scheduled
Shift Leader
RGM
Gray, GA
02.2014 - 08.2017
- Establishes restaurant business plan by surveying restaurant demand; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
- Establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls
- Attracts patrons by developing and implementing marketing, advertising, public and community relations programs
- Controls purchases and inventory; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
- Maintains operations by preparing policies and standard operating procedures per company regulations
- Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offering
- Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
Crew Trainer
McDonalds
Macon, GA
02.2013 - 08.2013
- An expert in station procedures and responsibilities, a teacher who shares knowledge, a coach that helps others learn and become experts too, and a role model for the crew members
- Customer Satisfaction
- Monetary Management
- Demonstrating and promoting teamwork
Production Line Associate/ SPC Checker
Perdue Farms
Perry, GA
02.2012 - 10.2012
- Inspect chicken for foreign materials, image of chicken and temperatures
- Do foreign material, condensation and chlorine checks
- Check blades and make sure they have not been damaged
- Learning everything on the cone line to do all jobs and to produce good quality product without defects and good manufacturing practices
Crew- Cashier
Macon, GA
09.2010 - 09.2011
- Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register
- Cooking and preparing food for sale
- Deliveries; off-loading trucks, storage and movement of raw product to the work area
Coach/Promoter
Middle Georgia Cheer Extreme
Macon, GA
05.2008 - 05.2010
- Teaching children the fundamentals in the area of cheerleading and gymnastics
- Public promotion of the program to enhance enrollment
- Coaches and instructs cheerleaders, individually or in groups, regarding the rules, regulations, equipment, and techniques of the sport
Data Entry Specialist/Teacher
Roberta, GA
09.2004 - 08.2009
- Business Office Procedures
- Scheduler/ Supervision of employees and students
- Clerical Procedures: Answering Calls, Taking messages, Copying, Faxing
- Data Entry: Document Creation, Entering state required data to represent the program and its entirety
- Teaching the children the fundamentals required to pass state required test
- Tutoring kids in all areas (Math, Science, Language Arts, Social Studies)
Crew- Cashier/ Drive-Thru
Fort Valley, GA
09.2006 - 07.2008
- Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register
- Cooking and preparing food for sale
- Deliveries; off-loading trucks, storage and movement of raw product to the work area
Education
Medical Transcription
Macon State College
Macon, GAParalegal Studies
Central Georgia Technical College
Macon, GADiploma - College Prep in Biology
Crawford County High School
Roberta, GA05.2005
Skills
- TEACHING
- CLERICAL
- DATA ENTRY
- COACHING
- CUSTOMER SERVICE
- Shift Lead
- Shift Supervisor
- Crew Member
- Food Service
- Fast Food
- Production
- Management
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Team Development
- Mentoring and Coaching
- Quality Assurance
- Staff Training and Onboarding
- Interpersonal Skills
- Inventory Control
- Staff Development
- Documentation And Reporting
- Safety Compliance
- Schedule Management
- Hiring and Recruiting
- Operations Management
- Performance reviewing
- Budgeting knowledge
- Schedule oversight
- Supply Ordering
Certification
ServSafe Certification
Timeline
Shift Manager
Checkers
03.2020 - 01.2021
Shift Manager & Head Cook
Cracker Barrel
10.2018 - 03.2020
Shift Leader
RGM
02.2014 - 08.2017
Crew Trainer
McDonalds
02.2013 - 08.2013
Production Line Associate/ SPC Checker
Perdue Farms
02.2012 - 10.2012
Crew- Cashier
09.2010 - 09.2011
Coach/Promoter
Middle Georgia Cheer Extreme
05.2008 - 05.2010
Crew- Cashier/ Drive-Thru
09.2006 - 07.2008
Data Entry Specialist/Teacher
09.2004 - 08.2009
Medical Transcription
Macon State College
Paralegal Studies
Central Georgia Technical College
Diploma - College Prep in Biology
Crawford County High School