Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Deaunte Mcdonald

Columbus

Summary

Positive and upbeat, with top-notch strengths in building relationships, solving problems, and managing conflict. Knowledgeable about different insurance providers, industry practices, and plan structures. Eager to assist customers throughout the enrollment process to achieve top satisfaction scores.

Overview

9
9
years of professional experience

Work History

Shift Manager

McDonald's
Columbus
09.2018 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained and mentored new employees.
  • Created employee schedules to align coverage with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Completed store opening and closing procedures.
  • Rotated stock according to dates and protocols.
  • Improved customer service by projecting a friendly and knowledgeable attitude.

Air Duct Cleaner

Buckeye Heating & Cooling
Columbus
04.2023 - 09.2024
  • Performed regular maintenance on existing ductwork systems to ensure optimal performance.
  • Fabricated sheet metal components for ductwork using various tools and equipment.
  • Maintained a clean and organized work area throughout projects, ensuring a safe environment for all team members.

Courtesy Clerk

Kroger
Columbus
11.2015 - 03.2016
  • Assisted customers with large purchases by carrying items to vehicles
  • Restocked and organized merchandise in front lanes
  • Gathered and submitted feedback from customers to help managers understand current preferences and buying habits
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
  • Helped customers take merchandise out of store and loaded items into vehicles

Education

Some College (No Degree) - Life And Health Licensing Agent

Morton Barber Learning Center
Columbus, OH
02-2025

High School Diploma -

Veritas High School
Redford, MI
06-2018

Skills

  • Teaching
  • Data analysis
  • Sales techniques
  • Organizational skills
  • Policy feature explanations
  • Client relations
  • Negotiation skills
  • Life insurance
  • Customer service
  • Management
  • Communication Skills
  • Leadership
  • Licensing requirements
  • Regulatory compliance

Accomplishments

  • Recognized as Employee of the Month multiple times for excellence in customer services and productivity.

References

References available upon request.

Timeline

Air Duct Cleaner

Buckeye Heating & Cooling
04.2023 - 09.2024

Shift Manager

McDonald's
09.2018 - Current

Courtesy Clerk

Kroger
11.2015 - 03.2016

Some College (No Degree) - Life And Health Licensing Agent

Morton Barber Learning Center

High School Diploma -

Veritas High School

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Deaunte Mcdonald