Arshia Sultana
Elgin,IL
Summary
Professional with strong background in customer interactions and service. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional caregiver with strong experience in providing compassionate and efficient home care. Known for excellent communication skills, adaptability, and reliability in meeting clients' needs. Expertise in personal care, medication management, and household support. Collaborative team player focused on achieving positive outcomes for clients.
Overview
9
9
years of professional experience
Work History
Home Care Aide
Sahara Home Health
03.2019 - 10.2024
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Customer Service
Bath & Body Works
06.2015 - 08.2019
- Increased client retention through excellent customer service and prompt communication.
- Provided excellent customer service, resolving inquiries and complaints efficiently.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
Education
Associate of Science -
Nizam College
Hyderabad Telengana, India06-2004
Skills
- Slack communication
- Zendesk experience
- Salesforce experience
- Client documentation
- Data entry
- Problem resolution
- Relationship building
- Microsoft Excel
- Payment processing
- Scheduling
- Dispute resolution
- Order fulfillment
- Customer service
- Active listening
- Critical thinking
- Product support
Timeline
Home Care Aide
Sahara Home Health
03.2019 - 10.2024
Customer Service
Bath & Body Works
06.2015 - 08.2019
Associate of Science -
Nizam College
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