Jessica Lopez
Waukegan,IL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Caregiver
Sahara Home Health
Justice, IL
01.2024 - 08.2024
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
- Transported clients to medical appointments or other errands as needed.
- Maintained a clean environment for the safety of clients while following infection control guidelines.
- Accompanied clients on shopping trips or social events if requested.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Server
Red Lobster
Norridge, IL
03.2006 - 07.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Developemental Disabilities Aide
Clearbrook
Arlington Heights, IL
03.2008 - 03.2010
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Organized recreational and educational activities for clients according to individual needs.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Encouraged independence by teaching skills needed for everyday life.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Managed challenging behaviors through positive reinforcement techniques.
Education
GED -
College of DuPage
Glen Ellyn, IL09-2006
Some College (No Degree) - CNA
College of Lake County
Grayslake, ILSkills
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Understanding Customer Needs
- Customer Service and Assistance
- Inbound and Outbound Calling
- Information Inputting
- Answering Customer Questions
- Answering Emails
- Patient assistance
- Community activities
- Emotional companionship
- Compassionate client care
- Toileting assistance
- Dressing assistance
- Vital signs monitoring
- Transporting patients
- Infection control procedures
- Patient-focused care
Certification
- Certified CNA
- Certified CPR
Timeline
Senior Caregiver
Sahara Home Health
01.2024 - 08.2024
Developemental Disabilities Aide
Clearbrook
03.2008 - 03.2010
Server
Red Lobster
03.2006 - 07.2023
- Certified CNA
- Certified CPR
GED -
College of DuPage
Some College (No Degree) - CNA
College of Lake County
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