Developed and implemented policies and procedures to ensure compliance with federal, state, and local laws regarding the dispensing of medications.
Maintained current knowledge of pharmaceutical products available from various suppliers which include ABC, Keysource, JamsRX, Healthsource, Republic ect.
Ensured that all prescription information was accurately entered into the computer system for billing purposes.
Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing, or other related issues.
Ordered, received, and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores, and other metrics as required by management.
Pharmacy Technician
Buena Salud Pharmacy
Detroit, MICHIGAN
01.2020 - 12.2021
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Provided customer service to patients by answering questions about medications and health-related topics.
Received payment from customers and processed credit card transactions when necessary.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Assisted in training new employees on pharmacy procedures.
Verified prescriptions and drug labels, documents, and packages.
Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.