ART CARDENAS
MESA,AZ
Summary
Business and product professional with strengths in SQL, Power BI, customer journey analysis, and digital delivery. Combines data analysis, release coordination, and Agile backlog management to improve reporting, guide product decisions, and support customer-focused enhancements across web, mobile, and operational platforms.
Overview
1
1
Certification
9
9
years of professional experience
Work History
SENIOR BUSINESS OPERATIONS ANALYST
APS
Phoenix, Arizona
05.2026 - Current
- Created and maintained SQL Server reports to enhance visibility into fleet and transportation operations.
- Supported development and maintenance of standardized operational reports in Power BI Desktop to streamline data reporting.
- Conducted research and data analysis to inform transportation strategy and planning decisions.
- Provided subject matter expertise to enhance project outcomes in cross-functional teams.
IT SOLUTIONS ANALYST
CSAA Insurance Group, a AAA Insurer
Glendale, Arizona
11.2025 - 05.2026
- Translated stakeholder and club business priorities into product features and epics, coordinating with QA, architecture, and engineering teams for seamless delivery.
- Expanded digital product offerings to include condo and renters' insurance, generating new revenue streams.
- Supported digital product delivery team, enhancing consumer traffic and increasing policies in force.
STAFF PRODUCT MANAGER / DIGITAL PRODUCT OWNER
CSAA Insurance Group, a AAA Insurer
Glendale, Arizona
02.2020 - 11.2025
- Served as product owner and voice of the customer for CSAA MyQuote web and mobile app Scrum team, ensuring customer needs guided product development.
- Managed user stories and prioritized product and program increment backlogs in Jira, aligning deliverables with business goals through SAFe sprint planning.
- Used market trends, competitive intelligence, and customer journey data to inform digital insurance products and service strategies.
- Coordinated release planning with external partners, marketing, insurance operations, and change management teams, assessing operational impacts and ensuring stakeholder readiness through published release notes in Jira.
TECHNICAL ANALYST
BCBS of AZ (BlueCross BlueShield of Arizona)
Glendale, Arizona
08.2019 - 02.2020
- Developed technical documentation, designs, analyses, and tests for applications and data structures to ensure clarity and usability. Provided end-user support and training, conducted post-implementation reviews of systems and reporting to enhance user experience and system functionality.
SENIOR APPLICATIONS ANALYST
PetSmart
Phoenix, Arizona
02.2018 - 08.2019
- Developed technical documentation, including use cases, data flows, and system architecture, to enhance web development and improve PetSmart's services and pet programs on petsmart.com and its mobile app.
SENIOR BUSINESS SYSTEMS ANALYST
Choice Hotels Inc
Phoenix, Arizona
02.2018 - 08.2019
- Conducted technical analysis for choicehotels.com redesign and re-platforming initiative, resulting in delivery of fully functional Angular-driven site within eight months.
Education
PRE-BACHELOR'S STUDIES - COMPUTER SCIENCE AND SOFTWARE ENGINEERING
Kennedy Western University
Phoenix, AZ12-2009
PRE-BACHELOR'S STUDIES - MANAGEMENT INFORMATION SYSTEMS
DeVry University
Phoenix, AZ12-2000
Skills
- Business Intelligence: BI strategy and optimization, KPI definition, dashboard design, Power BI, and Tableau
- Data and Analytics: Python, SQL/PLSQL, Microsoft SQL Server, ETL, data analysis and migration, Google Analytics, and Google Tag Manager
- Product Management and Delivery: Product strategy and road mapping, backlog management, requirements gathering, user stories, stakeholder engagement, Agile/Scrum/Kanban/SAFe, SDLC, release planning, quality assurance, user acceptance testing (UAT), risk management, data-driven decision-making, leadership, SOW and contract management, and third-party vendor negotiations
- Stakeholder management
- Platforms and Integration: Custom software, Microsoft Dynamics 365 (Finance, Supply Chain, Procurement), Salesforce, cloud computing, NET, RESTful APIs, and SOAP web services
- Collaboration and Productivity: Jira, Confluence, Microsoft Excel, Microsoft Access, and Microsoft Project
- UX and Experimentation: User experience design, A/B testing, web tracking tools, and Figma
Personal Information
Title: BUSINESS SYSTEMS ANALYSIS | DIGITAL PRODUCT OWNERSHIP | DATA ANALYSIS
Certification
- SAFE POPM
- Apr 2022 – Dec 2025 Scaled Agile, Inc
- CERTIFIED SCRUM PRODUCT OWNER
- May 2015 – Nov 2025 Scrum Alliance
- PMP
- Jul 2006 – Jul 2022 Project Management Institute
Timeline
SENIOR BUSINESS OPERATIONS ANALYST
APS
05.2026 - Current
IT SOLUTIONS ANALYST
CSAA Insurance Group, a AAA Insurer
11.2025 - 05.2026
STAFF PRODUCT MANAGER / DIGITAL PRODUCT OWNER
CSAA Insurance Group, a AAA Insurer
02.2020 - 11.2025
TECHNICAL ANALYST
BCBS of AZ (BlueCross BlueShield of Arizona)
08.2019 - 02.2020
SENIOR APPLICATIONS ANALYST
PetSmart
02.2018 - 08.2019
SENIOR BUSINESS SYSTEMS ANALYST
Choice Hotels Inc
02.2018 - 08.2019
PRE-BACHELOR'S STUDIES - COMPUTER SCIENCE AND SOFTWARE ENGINEERING
Kennedy Western University
PRE-BACHELOR'S STUDIES - MANAGEMENT INFORMATION SYSTEMS
DeVry University