Arthur Rivera
Phoenix,AZ
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
15
15
years of professional experience
Work History
Regional Group Sales Manger
Grand Circle
07.2022 - 09.2023
- Manage group sales for area consisting of Northern California, Oregon, Washington, Montana and Idaho
- Developed and maintained positive relationships with clients in assigned sales territories. Increasing territory performance 30%.
- Contacted key accounts regularly and achieved high sales performance by routinely re-assessing needs and resolving conflicts.
- Arranged group travel for Alumni organizations, friend/family and executive groups.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Travel Sales Consultant
Grand Circle
05.2019 - 07.2022
- Consult potential clients regarding worldwide travel options
- Identify upsell opportunities for extensions, air personalization and travel protection.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Coordinating both international and domestic airfare using Amadeus.
Direct Sales Consultant
Viking Cruises
08.2016 - 02.2019
- Promoted from prior position in eight months
- Direct to consumer sales with inbound and follow-up calls
- Upsell additional items: insurance, hotel extensions, air upgrades
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Travel Agent Sales Desk
Viking Cruises
01.2016 - 08.2016
- Assist travel agents with booking reservations and service to existing
- Upsell additional items: insurance, hotel extensions, air upgrades
- Consistent performance with high conversion of opportunities
- Established return clients with exceptional rapport and service levels.
Customer Service Specialist
Viking Cruises
12.2014 - 01.2016
- Provide service to existing reservations including payments and itinerary changes
- Upsell additional items: insurance, hotel extensions, air upgrades
- Top performer with high Agent & Resolution scores consistently scoring over deportment satisfaction average of 89%.
Customer Service Specialist/Call Center Representative
DS Waters
02.2013 - 11.2014
- Answer incoming calls and assist customers with product information including package deals
- Billing support including processing payments via Credit Card or ACH
- Average 9.5 calls per hour monthly average
- Company requirement 6.4
- Zapata's Paving and Striping
Customer Support/Labor
Zapata's Paving
10.2008 - 12.2012
- Answered calls, prepared and delivered estimates as well as contracts
- Purchasing office supplies, job materials and rental equipment
- Coordinated employee schedules and project timeline prepare job sites & answer any questions
- Answered calls, prepared and delivered estimates as well as contracts.
- Researched and identified solutions to project problems.
Education
Some College (No Degree) - Psychology
College of The Canyons
Valencia, CASkills
- Goals and Performance
- Sales Expertise
- Account Development
- Account Management
- Lead Prospecting
- Effective Multitasking
- Territory Management
- Product Knowledge
- Lead Follow-Up
- Follow-Up Calls
- Group Travel
- Customer Relationship Management
Timeline
Regional Group Sales Manger
Grand Circle
07.2022 - 09.2023
Travel Sales Consultant
Grand Circle
05.2019 - 07.2022
Direct Sales Consultant
Viking Cruises
08.2016 - 02.2019
Travel Agent Sales Desk
Viking Cruises
01.2016 - 08.2016
Customer Service Specialist
Viking Cruises
12.2014 - 01.2016
Customer Service Specialist/Call Center Representative
DS Waters
02.2013 - 11.2014
Customer Support/Labor
Zapata's Paving
10.2008 - 12.2012
Some College (No Degree) - Psychology
College of The Canyons